Job description

Team Leader - Casea 101 (Seasonal Opportunity) 
(20421)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. 

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Team Leader to join the Food & Beverage team at One&Only The Palm Resort in Dubai.

With the global growth of our brands, you will be an integral part of the Resort’s success, and your role goes beyond delivering exceptional dining experiences to our guests. As a Chef de Rang, you will be responsible for providing professional and personalized table service, ensuring that every guest receives attentive and seamless service throughout their dining journey. You will oversee a designated section within the restaurant, maintain excellent product knowledge, anticipate guest needs, and uphold the highest service standards in line with our company’s core values. This role involves coordinating with the kitchen and bar teams, managing guest requests, supporting special dining experiences, and ensuring the smooth day-to-day operation of your assigned section.

Key Duties and Responsibilities

• Deliver exceptional food and beverage service to guests in a professional, courteous, and efficient manner.
• Take food and beverage orders accurately and provide detailed menu recommendations when required.
• Serve food and beverages according to established service standards and sequence of service.
• Ensure guests’ needs are anticipated and addressed promptly throughout their dining experience.
• Maintain excellent knowledge of menu items, ingredients, beverages, daily specials, and promotions.
• Coordinate closely with the kitchen and bar teams to ensure timely and accurate order delivery.
• Prepare and maintain mise-en-place and ensure the assigned section is fully set up before service.
• Monitor guest satisfaction, handle requests and complaints professionally, and escalate concerns when necessary.
• Process guest bills accurately and efficiently in accordance with company procedures.
• Maintain cleanliness, organization, and presentation standards within the assigned section always.
• Support colleagues and assist other sections during busy periods to ensure seamless restaurant operations.
• Assist in the delivery of special events, group bookings, and VIP dining experiences.
• Uphold company grooming standards and act as an ambassador for the restaurant and the One&Only brand.
• To assist with any other duties that are required by a member of the management team.

A suitable candidate should have 1–2 years of experience as a Team Leader in an upscale 5-star hotel, resort, or fine dining restaurant environment. Strong knowledge of food & beverage service standards, sequence of service, and guest engagement is essential. The candidate should possess excellent personal presentation, interpersonal skills, and the ability to build strong relationships with a high-profile and diverse clientele. Must be a dynamic team player, committed to delivering exceptional guest experience and maintaining the highest standards of service. Excellent communication skills in English are required, and proficiency in an additional language will be highly regarded.

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At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count and are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Please apply directly through this website and submit your most recent CV. Applications that do not meet the requirements will not be considered.

We Thank You for your interest at Kerzner –One&Only Resorts. Please note that only shortlisted candidates will be contacted.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.