Job description

At InterContinental Residences Dubai Business Bay, we are seeking a Bell Person to create exceptional first and last impressions by delivering warm, personalised, and seamless arrival and departure experiences for every guest.

This role is designed for an energetic, guest-focused, and service-driven professional who enjoys interacting with people and takes pride in making every guest feel genuinely welcomed. Whether assisting with luggage, escorting guests to their residences, or sharing local knowledge, you understand that every interaction shapes the guest experience.

InterContinental Residences Dubai Business Bay represents refined residential luxury, where hospitality begins the moment a guest arrives and continues until they depart.

As a Bell Person, you will be one of the first faces our guests encounter. Your professionalism, attention to detail, and genuine care will help create memorable experiences while ensuring every arrival and departure is effortless and welcoming.

First impressions matter.

As a Bell Person, you play a key role in creating a positive and lasting connection with our guests. Your ability to anticipate needs, provide personalised assistance, and deliver exceptional service contributes directly to guest satisfaction and brand loyalty.

Working closely with the Concierge, Front Office, Housekeeping, and Security teams, you will ensure guests receive efficient, friendly, and attentive service throughout their stay.

You will greet arriving guests, assist with luggage, escort guests to their residences, explain room features and hotel facilities, and support departure experiences with the same professionalism and care.

Every interaction is an opportunity to exceed expectations and reflect the luxury hospitality standards of InterContinental.

• Create Memorable Arrivals: Welcome guests warmly and ensure smooth check-in and escort experiences.
• Deliver Personalised Service: Anticipate guest needs while providing knowledgeable assistance throughout their stay.
• Support Operational Excellence: Coordinate effectively with Front Office and Concierge to ensure efficient guest service.
• Represent the Brand: Deliver professional, courteous, and genuine hospitality in every interaction.

Reporting to the Assistant Front Office Manager, the Bell Person supports guest arrivals, departures, luggage handling, and guest assistance throughout InterContinental Residences Dubai Business Bay.

• The Opportunity: Deliver memorable first and last impressions in a luxury residential environment.
• The Strategy: Combine efficiency, professionalism, and personalised service to elevate every guest journey.
• The Impact: Create welcoming experiences that contribute to exceptional guest satisfaction and loyalty.

You will be responsible for ensuring every guest receives attentive, professional, and efficient assistance from arrival through departure.

At InterContinental, hospitality is built on genuine human connections.

As a Bell Person, your smile, attentiveness, and willingness to go the extra mile help guests feel welcomed, valued, and at home from the moment they arrive.

No two days are the same. Your responsibilities will include, but are not limited to:

• Welcome guests warmly upon arrival.
• Assist with luggage handling, storage, and delivery.
• Escort guests to guestrooms and residences.
• Explain room features, hotel facilities, and available services.
• Assist guests during departures with luggage and transportation arrangements.

• Respond promptly to guest requests and enquiries.
• Provide directions and information about hotel facilities and local attractions.
• Arrange transportation assistance when required.
• Deliver guest items, messages, amenities, and packages efficiently.
• Anticipate guest needs and personalise service whenever possible.

• Coordinate with Front Office regarding arrivals, departures, VIP guests, and room readiness.
• Support Concierge operations during busy periods.
• Ensure luggage storage areas remain organised and secure.
• Maintain accurate luggage handling procedures and records.

• Handle guest belongings with care and professionalism.
• Follow hotel security procedures for luggage storage and deliveries.
• Report lost and found items promptly.
• Maintain awareness of safety procedures and emergency protocols.

• Maintain cleanliness and organisation of the lobby entrance, luggage areas, and bell desk.
• Ensure luggage carts and equipment remain clean and in excellent condition.
• Present a professional appearance in line with brand standards.

• Warm, efficient, and memorable guest arrivals and departures.
• Positive guest feedback regarding service and professionalism.
• Safe and accurate handling of guest luggage and belongings.
• Strong teamwork with Front Office, Concierge, and Housekeeping.
• Excellent knowledge of hotel facilities and local attractions.
• Consistent delivery of InterContinental luxury service standards.

• A naturally friendly and guest-oriented hospitality professional.
• Someone who enjoys meeting people from around the world.
• A proactive individual with a positive attitude and strong work ethic.
• An organised team player who remains calm under pressure.
• A professional who takes pride in delivering exceptional service.
• Someone passionate about creating memorable guest experiences.

Ideally, you bring some (or all) of the following qualifications and experience:

• High school diploma or equivalent.
• Hospitality qualification is an advantage.

• Previous experience in Front Office, Concierge, Bell Services, or Guest Services preferred.
• Experience in luxury or upscale hotels is advantageous.
• Knowledge of Dubai attractions and local destinations is beneficial.
• Valid UAE driving licence is an advantage (if operationally required).

• Outstanding customer service skills.
• Excellent communication and interpersonal abilities.
• Professional appearance and positive attitude.
• Physically capable of handling luggage safely.
• Strong teamwork and reliability.
• Flexible to work shifts, weekends, and public holidays.

We give our people everything they need to succeed — from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. These include a full uniform, generous room discounts, and world-class training programs.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We foster a culture of trust, support, and acceptance — always welcoming different backgrounds, experiences, and perspectives. At IHG, we give every member of our team the room they need to belong, grow, and make a difference in a collaborative environment.

We know that to work well, we need to feel well – both inside and outside of work. Through our myWellbeing framework, we're committed to supporting wellbeing across your health, lifestyle, and workplace.

If you don't meet every requirement but believe you bring the right attitude, energy, and passion for hospitality, we'd still love to hear from you.

Join InterContinental Residences Dubai Business Bay and become the welcoming face of our luxury residential experience—where every greeting, every conversation, and every thoughtful gesture helps create unforgettable stays.