Job description

Job Purpose

Responsible to follow up assigned customers debts including calling and meeting with customers to discuss the
settlement of their outstanding accounts. To monitor customer’s adherence to the agreed credit terms, credit
limits and payment terms. To devise quick course of action in event of payment defaulted. To prepare weekly,
monthly and quarterly reports and ensure accounts of defaulters are reported.

• Follow-up and Recovery
  • Receives the list and files of the customer assigned from the Senior Collection Manager. Studies these
  files and plan his work program and priorities. Verifies additional information from Senior Collection
  Manager or Sales Manager regarding the customer. Classifies the customers to determine the given
  credit facility of each customer and discusses collection and debt plan with the Senior Collection
  Manager.
  • Calls and arranges formal visits to individual customers to discuss the unpaid dues in their accounts
  and expresses. Explains company’s policy with regards to the subject and the consequences if the debt
  is not settled on time.
  • Follow up with assigned customers to settle debts on time and ensure the signed agreement between
  business units and assigned customers are in line with company’s credit policy.
  • Monitors customer’s adherence to the agreed payment terms and devises immediate regularization
  option should there be any default. Informs the customer prior to such defaults and reminds them terms
  and conditions he agreed and signed. Asks the customer immediate correction of his payment status
  otherwise coordinate with the senior to take further actions.
  • Provide the customer with missing documents such as (invoices, PDN, Credit note) to compete the
  payment process on time.

Collection Management
• Receives company’s bank statements on daily basis and unidentified all the payment with details and send
it to cash office. Ensure all submitted allocations to cash office are correctly remitted to customer accounts
and inform the senior in case of long overdue debts collected.
• Identify cash payments from corporate customer and send it to cash office to create receipt and allocated
in same day.
• Applies receipts to proper customer on daily basis invoice.
• Receives cheque from customers, gives the customer a temporary receipt of cheque collection and
submitted to cash office with customer details.
• Receives returned cheque from the cash office and report the senior. Holds all returned cheques in a safe
and contact the customer to clarify the reasons of returned cheque. Ensures that payment is done before
giving back the returned cheque to the customer.
• Identifies and reports periodically about all customers returned cheque to the senior. Escalates the issue
to the department manager for further action in case customer’s cheque frequently returns.
• Coordinates regularly with business units’ sales managers to receive the latest update about the customer
profile. Allocate unidentified payments made through Banks after receiving the details from bank or
customer and inform the senior.
• Identifies frequently defaulted customers and report them to the senior. Discusses with the senior an action
plan to force those customers to pay within given credit period.
• Prepares monthly Aging report of customer overdue and mention the reasons non- payment.
• Performance other job-related duties such as providing necessary information and supporting documents
to the administration as required and any other related jobs assigned to him by the supervisor.
• Preparing the following reports on monthly basis to the senior management to view the performance of the
customer & collection (DSO, Top ten & Aging reports by collector)
• Prepares and send the balance confirmations to top 10 customers quarterly.

• Bachelor’s degree in accounting, Finance, or a related field.
• 6 years of experience in debt management and credit recovery in similar service industry or bank.
• Regional exposure and retail background are a plus.
• Valid UAE driving licence.
• Proficiency in Arabic and English language
• Public relations, interpersonal and negotiation skills.