Job description

Company Description

Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary architecture combined with elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest rooms and suites, a variety of award-winning dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools, and fitness facilities. It caters to business travelers, leisure guests, and large-scale corporate and social events. Fairmont Bab Al Bahr upholds international luxury standards while embracing the rich culture and heritage of the United Arab Emirates. The hotel is committed to excellence, innovation, sustainability, and delivering memorable experiences for both guests and colleagues.

To provide exceptional food and beverage service to guests by delivering a warm, personalized, and efficient dining experience while maintaining Fairmont brand standards, hygiene requirements, and guest satisfaction.

• Welcome and greet guests in a friendly and professional manner.
• Provide attentive and personalized service according to Fairmont standards.
• Take food and beverage orders accurately and communicate them to the kitchen or bar team.
• Serve food and beverages promptly while ensuring correct presentation and guest satisfaction.
• Assist guests with menu selections, promotions, and product recommendations.
• Maintain excellent knowledge of menus, ingredients, and beverage offerings.
• Ensure tables, service areas, and outlets are clean, organized, and properly set up.
• Perform table clearing, resetting, and side station preparation.
• Follow all food safety, hygiene, and sanitation standards.
• Handle guest requests, concerns, and feedback professionally and report issues to supervisors.
• Assist with restaurant opening and closing procedures.
• Support banquet, events, and other F&B operations when required.
• Follow cash handling procedures and ensure accuracy of guest checks when assigned.
• Work closely with colleagues to ensure smooth daily operations.
• Attend daily briefings, training sessions, and departmental meetings.
• Always demonstrate the Fairmont Heartist philosophy through genuine care and service excellence.

• Previous experience in Food & Beverage service, preferably in a luxury hotel or resort environment.
• Good communication and interpersonal skills.
• Customer-focused attitude with a passion for hospitality.
• Ability to work under pressure in a fast-paced environment.
• Knowledge of food safety and hygiene standards.
• Ability to work flexible shifts, including weekends and holidays.
• Professional appearance and positive attitude.
• Ability to work effectively as part of a multicultural team.