Job description

Company Description

Sofitel Al Hamra Beach Resort

We are seeking an enthusiastic and detail-oriented Kids Club Attendant to join our dynamic team in Ras Al-Khaimah, United Arab Emirates. In this role, you will create a safe, welcoming, and engaging environment for children while maintaining the highest standards of care and facility management. Working collaboratively with our Recreation Supervisor and Entertainment Director, you will be instrumental in delivering exceptional experiences that keep our young guests happy and parents confident in our services.

• Collaborate with the Director of Entertainment and Kids Club Supervisor to establish and maintain a secure, clean, and age-appropriate environment for all children attending the club
• Greet parents and children with warmth and professionalism, ensuring all registration forms are completed accurately with comprehensive child history information
• Organize and maintain a detailed inventory of all toys, games, and equipment, promptly reporting any maintenance needs or replacement requirements
• Inspect all equipment and facilities daily to ensure they meet safety standards and are in optimal working condition
• Enforce all club rules and regulations consistently and fairly while modeling positive behavior and inclusive attitudes
• Execute daily, weekly, and monthly activity schedules as directed by the Recreation Supervisor, adapting flexibly to accommodate diverse interests and needs
• Keep the club and crèche areas clean, organized, and welcoming at all times, adhering to hygiene and sanitation protocols
• Demonstrate comprehensive knowledge of club facilities, operating hours, current promotions, and pricing to effectively communicate with parents
• Respond promptly and empathetically to children's needs, concerns, and behavioral challenges, using supportive and constructive approaches
• Maintain open communication with supervisors and team members to ensure seamless operations and continuous improvement

• Diploma or degree in vocational hospitality, childcare, or a related field
• Fresher or minimum 1 year of experience in a hospitality environment, preferably in a 4-5 star hotel or resort setting
• Current First Aid and CPR certification (or willingness to obtain within the first 90 days of employment)
• Ability to pass a comprehensive background check and security clearance
• Strong organizational and time management skills with meticulous attention to detail
• Excellent interpersonal and communication skills with the ability to interact positively with children, parents, and team members
• Physical stamina and ability to remain active throughout shifts while supervising children
• Demonstrated patience, empathy, and emotional intelligence when working with diverse age groups
• Problem-solving mindset with the ability to handle unexpected situations calmly and professionally
• Flexibility to adapt to changing schedules and willingness to support team initiatives
• Knowledge of child development, safety protocols, and age-appropriate activities (preferred)
• Proficiency in basic computer skills for inventory and registration management (preferred)