Job description

Personal Coach, SIRO One Za'abeel 
(21068)

SIRO One Za’abeel is more than a hotel – it’s a movement; a global lifestyle brand where world-class wellbeing meets exceptional hospitality – through a combination of state-of-the-art fitness, nutrition, sleep, recovery, and mindfulness facilities in purpose-designed destination hotels.

Our hotels empower guests to unlock peak mental and physical performance, no matter who they are, or what they’re striving to achieve. We realise exceptional, immersive lifestyle destinations where you can live without compromise.

Be a part of the world’s first digitally integrated fitness and recovery hotel concept in Dubai and be inspired to become the best version of yourself, celebrating every milestone along the way. SIRO One Za’abeel creates an immersive lifestyle destination for a global community of fitness and wellbeing fanatics, enabling our guests to unlock and maintain peak mental and physical performance. SIRO One Za’abeel is the newest global hospitality and lifestyle brand by Kerzner International, owner of the iconic Atlantis Resort and Residences and ultra-luxury One&Only resorts worldwide.

About The Role 

To interact with guests and members and ensure that the highest standards of group exercise classes, personal training and services are always adhered to and that guest and member experience exceeds expectation. To promote the overall philosophy and services working together with our guests and members to unlock and achieve their goals. Curating a journey dedicated to a guest’s needs, delivering not only rewarding experiences in the short term, but also long-lasting, sustainable success to reinforce the reputation and profile of SIRO for providing an immersive lifestyle destination.

Key Duties and Responsibilities

• Ensure high standards of professionalism, customer service and optimum financial performance.

  
  

• Meet, greet and acknowledge every guest and member who are using the facilities and services.

  
  

• Conduct high quality inductions and health profiles.

  
  

• Support with the planning and delivery of existing/new class initiatives.

  
  

• Ensure the Group Exercise Timetable is correctly updated and adjusted accordingly when changes are made.

  
  

• Maintain tracking on Group Exercise class utilization.

  
  

• Prescribe high quality programs based upon goals and results of client.  

  
  

• Offer advice and ensure safe training techniques to guests and members.

  
  

• Promote and offer internal / external programs and services.

  
  

• Maintain safety and cleanliness of the fitness areas.

  
  

• Ensure that the facility is fully functional during all operational hours.

  
  

• Report any faults immediately.

  
  

• Enforce fitness / gym rules.

  
  

• Be aware of the fitness budgets and targets on a weekly and monthly basis.

  
  

• Actively contribute to reach the department's financial targets.

  
  

• To show initiative when dealing with guest complaints and make such decisions, that achieve instant

  
  

• guest satisfaction whenever possible.

  
  

• To ensure that all fitness facilities reports, and correspondence are completed punctually and accurately.

  
  

• To oversee and work together with external services companies as applicable.

  
  

• To comply with all requests of Hotel Management.

  
  

• To participate in a daily Fitness briefing and a weekly departmental meeting as applicable. 

  
  

• Stays updated with developments in the Fitness / Wellness Industry. 

  
  

• To be fully conversant with all health and safety, fire and emergency procedures.

  
  

• Ensure that the company standards are upheld as outlined.

  
  

• Attends all training carried out by the Training Department.

  
  

• Practices proper telephone etiquette with colleagues and resort’s guests.

  
  

• Ensures excellent communication and working relationships with colleagues are maintained andcontribute to the team spirit.

  
  

• Exhibits knowledge of the hotel and local culture.

  
  

• Knows and applies the resort’s Policies & Procedures, including those for emergency situations.

  
  

• Ensures that all tasks assigned by superiors are completed, in a timely fashion.

  
  

• Should be in abundance with the expectations defined in the job responsibilities.

  
  

• Individual productivity, work efficiency. 

  
  

• Attends training or those required by external partners as applicable. 

  
  

• Ensure that each new member of the club is put through the New Member Journey and that all club staff follows through on their responsibilities to provide on-going support.

  
  

• Create and develop innovative classes and programs that support the Fitness brand and monitor attendance

  
  

• It is an essential requirement for the role that the colleague actively contributes to reaching the financial targets by selling and conducting personal training sessions. A minimum of 60 personal training sessions per calendar month will be expected and the colleagues should meet this performance standard once they have completed three working months and on an ongoing basis, thereafter.

  
  

• Maintain records for paying personal training clients. 

  
  

• Develops and maintains team morale.

  
  

About You 

• Fluent in English written and spoken, other languages a distinctive advantage

  
  

• Degree in Spots & science or related field (National personal training certification (REP’s level A equivalent)

  
  

• Ability to act as a role model to clients through own athletic body shape / aspirational

  
  

• Minimum of 2 years’ experience working as a fitness professional 

  
  

• To have an outstanding customer service skills and a welcoming and sociable personality

  
  

• Attention to detail and aptitude to maintain a very hygienic environment.

  
  

• Strong skills in administration.