Job Title:- Control Support Engineer

The Control Support Engineer will be responsible for assisting customers with the installation, configuration and Programming of a wide range of Extron A/V control products

Extron control hardware and PC software are used to manage A/V devices through various interfaces such as serial (RS232/422/485) and network protocols (TCP/IP, UDP, SSH etc..). These A/V systems include both Extron and third-party equipment such as switchers, projectors, displays, and lighting systems.

A strong background in other control systems - such as Extron, AMX, Crestron, or QSC - is essential, along with reasonable experience in Python programming (or similar). The ideal candidate will demonstrate a deep understanding of integrated A/V environments and be capable of adapting to diverse technical challenges.

Main Responsibilities

Technical Support & Control Applications

• Provide technical support for Extron AV control systems, assisting with configuration, and troubleshooting.

• Diagnose issues related to control software, AV hardware communication (RS232, TCP/IP), and third-party device integration.

• Guide customers through system setup and resolve anomalies in software or hardware operation.

Sales & Feedback

• Provide feedback to the Control Applications Engineer & Technical Management when a case needs escalation.

• Suggest product improvement needs to the Product Development team based on customer experience.

• Maintain awareness of certifications and specifications (medical, military, environmental) relevant to AV control systems.

• Report technical issues using internal tools.

• Any other duties as assigned to you by management.

Desired Candidate Profile

Required Skills & Qualifications

Technical Expertise

• Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.

• Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).

• Proficiency in Python 3 programming and Visual Studio Code knowledge.

• Familiarity with communication protocols (RS232/RS422, SSH, web sockets).

• A minimum of 3 to 4 years of Experience with AV system integration and control platforms (Extron, AMX, Crestron).

 Communication & Reporting

• Fluent in English, with good verbal and written communication skills.

• Ability to explain technical concepts clearly to non-technical users.

• Methodical troubleshooting skills and attention to detail.

• Regular reporting on status using internal tools.

Education & Experience

• Bachelor’s degree in Electrical Engineering, Computer Science, or a related field.

• A minimum of 3 to 4 years of Proven experience in AV technical support, system design, and field commissioning of AV control systems.

• Certification in Extron technologies and third-party control systems is a plus.