• Execute daily e-commerce order fulfillment, ensuring accuracy and timely dispatch to meet customer expectations.
• Manage inventory levels across all sales channels, conducting regular cycle counts and flagging discrepancies.
• Process customer returns and exchanges efficiently, maintaining clear communication and a positive customer experience.
• Assist in website content updates, including product descriptions, images, and promotional banners to drive sales.
• Monitor and respond to customer inquiries via email and chat, resolving issues promptly and professionally.
• Coordinate with shipping carriers for pickups and track shipments, proactively addressing any delivery delays.
• Support the creation of operational reports, analyzing key metrics like sales, inventory, and fulfillment times.
• Maintain accurate product data in the e-commerce platform and inventory management system.
• Identify opportunities to streamline operational processes and improve efficiency.

Desired Candidate Profile

• 1-2 years of experience in e-commerce operations, retail, or a similar fast-paced environment.
• Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce) and inventory management software.
• Strong understanding of online order fulfillment and shipping procedures.
• Excellent written and verbal communication skills for customer interaction and internal coordination.
• Ability to work independently and as part of a team in a dynamic setting.
• Exceptional organizational skills and meticulous attention to detail to manage multiple tasks.
• A proactive and problem-solving mindset to overcome operational challenges.
• Basic proficiency in Microsoft Office Suite or Google Workspace for reporting and data entry.
• High school diploma or equivalent; associate's degree in business or a related field is a plus.