Teller - Mall
Verified Job Ad ( Read Instructions)
Posted date | 28 October 2019 |
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Location | UAE - – Abu Dhabi |
Company |
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Key Responsibilities:
Cash opening controls: Teller must report to branch by 7:30 AM and open cash before 8:00 AM. In the presence of the cash supervisor, the combination of the combination should not be given to any other person. The number of combination should be logged in with admin unit in a sealed envelope
Captured Cards: All ATM/ CDM captured cards will be handled in accordance to the laid down procedures. You will have to be in strict adherence to the process requirements on retaining. Destroying & Reporting of all captured cards
Customer Handling: Ensure that all customers are greeted. Strive to reduce customer counter wait time. Be very polite and accommodating to customer needs and transactions processing
Cash ControlsCOP / During the Day:
Head teller To Do The following
Cash Closing
it is the responsibility of each teller to ensure that all workstations are kept clean of any customer transactions or customer information, all drawers will be locked and computers will be shut down before exiting the premises
Cash Differences
Bachelor degree or Equivalent
UAE nationals are encouraged to apply
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AE
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Time Type :Full time
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.
To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE
Cash opening controls: Teller must report to branch by 7:30 AM and open cash before 8:00 AM. In the presence of the cash supervisor, the combination of the combination should not be given to any other person. The number of combination should be logged in with admin unit in a sealed envelope
Captured Cards: All ATM/ CDM captured cards will be handled in accordance to the laid down procedures. You will have to be in strict adherence to the process requirements on retaining. Destroying & Reporting of all captured cards
Customer Handling: Ensure that all customers are greeted. Strive to reduce customer counter wait time. Be very polite and accommodating to customer needs and transactions processing
Cash ControlsCOP / During the Day:
- Cash supervisor & security Guard will escort you to the teller area, your cash box will be locked until then
- You will open it with the keys that are in your custody, duplicate of these keys should be placed in the Tell-key box under dual custody
- You will confirm and check your cash opening position on a daily basis
- All cash bundles will be placed in your cash box during the day
- Your loose cash will be kept in a drawer that has divisions for the various denominations and coins, when you are not paying from the loose cash drawer will be looked
- When you receive cash bundles from the customer, you will immediately count the same and scan the same for counterfeit. And counterfeit identified in cash will be immediately highlighted to your cash supervisor. After counting the cash, you will place the same in your cash box and re-lock it
- Even in your presence the cash box should always be locked
- If your temporarily exiting the cash area during the working day, place simplex key in your cash box. You will ensure that your cash box and your cash drawer is locked and the keys for the same are always kept in your custody
- Each teller will be responsible for their own set of keys, cash box & cash drawers
- Ensure cash drawer limit of USD 100.000.00 8is adhered too.
- Ensure complete know-how and strict adherence t RCCPM
- You will be required to strictly adhere to the Citi global privacy promise policies by not departing customer information to any 3rd party entity / organization or customer.
- You will be required to strictly adhere to all I.S polices; you will be held accountable for all activity associated with your user ID & password.
- That means if you share your password. You will be responsible for any activity performed by the people with which you share it
- You will never share your password with anyone knowingly or unknowingly even if they claim to have a valid business reason
- You will never write your password down on a post-it note that is stuck to your computer screen or a place that is easily accessible by others
- You will never give your password over the phone to anyone
- You will lock your workstation when you are not available on your desk/seat
- If you suspect your passwords has been stolen or compromise, change it immediately and report it to the BISO
- All tellers will be in strict adherence to compliance requirements / internal policies, process / Local Law &US Regulatory Requirements. All transactions processing will be processed in lines with all the above mentioned regulatory and control requirements
- All tellers will perform the listed functions/transactions in strict adherence to the process and controls as indicated in the process manual
- Check Encashment
- Cash Withdrawals
- Cash Deposits (1st & 3rd party Deposits)
- MC issuance
- Notifying treasury for special FX Ccy transactions (consumer) & high value (corporate & CCB) transactions
- Check Deposit in house / other Bank
- Emergency Cash
- Loan payments
- Credit card payments
- Processing clearing checks inwards / outward & Returned clearing
Head teller To Do The following
- Count bundles to be given out
- Make in / out slip
- Hand over cash to the teller
- Get tellers signature as acknowledgment on receipt of cash
- Detail count each bundle using the machine
- Initial on in / out slip in confirmation of cash received
- Place cash in your cash box and re-lock it
- Ensure that cash is not over your approved cash daily limits, if cash is over the approved limits, the same will be immediately transferred to the Head Teller
- All cash should be arranged before handing out the same to the Head Teller
- All cash exchanges will be ideally done at the beginning of the day or the end of the day
- Receive cash from central bank, all received cash will be detailed counted and verified on the same day
- Ensure appropriate cash levels are maintained on a daily basis (ensure branch overnight Limits are not exceeded)
- Receive / Give, cash from and to other tellers
- Liaison with other Branches Main Branch for buying & selling FCY
- Ensure all teller drawer limits are adhered too.
Cash Closing
- Ensure that all entries are posted
- All transactions related to Opps are forwarded to the unit using appropriate tracking mechanisms
- Cash bundles, loose cash and coins are counted and proved
- Total of cash in hand equals to cash figure in the system proofed out amounts
- All cash and simplex key is stored and locked in your cash box
- Call cash supervisor to lose your cash,
- Cash supervisor to close your cash, sign on the blotter and escort you to your cash safe in the main vault
- Store locked cash boxes in your cash safe
- Shuffled the combinations to your cash safe
- Initial the vault register
- After all tellers have balanced their cash, each of you will check the entries of the other. While checking you will ensure that the information in the TTXD (teller transaction print out) is the same as that on the instrument, at the same time look for discrepancies if any on paid or deposited instruments
it is the responsibility of each teller to ensure that all workstations are kept clean of any customer transactions or customer information, all drawers will be locked and computers will be shut down before exiting the premises
Cash Differences
- Any cash difference will be immediately notified to the cash supervisor
- All transactions will be re-checked in an effort to locate the difference
- All suspicious transactions will be referred to the cash supervisor who will initiate a call to the customer in an effort to recover the difference
- Cash will be re-counted by a second teller
- Any cash differences will be immediately booked by the teller in the appropriate teller overage / shortage account
- The case will be referred to the cash committee, which will comprise of the (SCOO/ ash Co-coordinator / Branch cash supervisor) who will decide on action to be taken
- All cash shortage / overage booking will be approved by the SCOO/ RBH and a file will be maintained for the same
- Relevant bank teller experience is preferred but not essential
- At least 1 2 year of frontline experience in the service or finance industry
- Able to work on shifts and weekends
- An eye for details
- High integrity
- Strong customer service skills
- Knowledge of relationship building process
- Proficient in Microsoft applications and in adapting to new technologies
- Knowledge of banking products and familiarity with internal bank Good communication and interpersonal skills
- Responsible and supportive team player
- Knowledge of operations would be an added advantage
- Capable of resolving queries & investigations forwarded by internal & external customers.
Bachelor degree or Equivalent
UAE nationals are encouraged to apply
-------------------------------------------------
Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - AE
------------------------------------------------------
Time Type :Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.
To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE