Operational Excellence Executive | Automotive | Global Aftersales

Overview of the role:

Monitor the aftersales activities of designated branches to ensure the compliance with AFA Operation standards and feedback the performance for guidance and improvement. Identify opportunities for Operational Improvements through regular field visits.

What you will do:

• Conduct regular field visits and follow up with assigned branches to ensure the sustainment of all process/ programs rolled out in the network. Compile field visit reports/action plan on a timely manner.
• Identify performance gaps and develop action plans in consultation with branch management. Monitor progress of operational improvement activities on a weekly, monthly and quarterly basis to track status, achievements and anticipate support needs.
• Support the implementation of operational improvement projects by conducting detailed process studies in measuring and analyzing the effectiveness of program deployments.     
• Conduct regular trainings/ refresher sessions to improve the understanding of process standards for all branch associates and each role objectives to fulfil process requirements. Support branch management in developing Process Champions.
• Act as an internal consultant for sharing and implementing operational excellence best practices across network. Support Operational Excellence Manager to improve the contents on Best Practice Bulletins.
• Monitor Process KPIs of assigned branches and support branch managers in doing gap analysis, implementation of corrective actions and assessments to ensure that the gap is closed.
• Perform the regular assessment of frontline staff to ensure their adherence on brand guidelines and customer service etiquettes.
• Works with ASMs in assigned branches to find ways to improve the overall profitability of the branches by reducing Operating Cost & Expenses.

Skills

Required skills to be successful

• 5 years’ experience with automotive dealership operations
• Good understanding of processes, improvement action and best practices
• Has experience on Kaizen implementation
• Has change management expertise

About the team

The role will report to the Operational Excellence Manager and you will be working alongside with other highly analytical, motivated, results driven and creative Operational Excellence Executives. You will be working in a dynamic and busy environment wherein you will be dealing directly with different Stakeholders across the organization.

What Equips You For The Role:

• Bachelor’s degree, preferably Automotive Engineering or Business Management or equivalent.
• 5 years overall experience with Automotive dealerships 
• Knowledge of Automotive Dealer Operations