Position Purpose

As a Store Supervisor, you will be responsible for the customer journey, services, and operational management within the store.

Responsible to lead, support, coach, and translate the store plans into tangible actions enabling store leaders and store teams to reach and exceed their targets.

Build, develop and implement store service plans to maximize sales and KPIs performance.

OUR Manifesto

Our Manifesto At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal - to reimagine the future of beauty.

Reimagine your future, with Sephora.

Our Value Proposition:

We have a powerful culture that fuses aspirations, uniqueness, authenticity and valued by each and every Sephora member:

These are the values:

Beauty & Beyond:

We reimagine beauty by inspiring our customers, empowering people and helping them become the best versions of themselves.

Creativity Unleashed:

We encourage exploration, innovation and having fun.

Endless Evolution:

At Sephora you are empowered to choose your own path and accelerate your growth.

Boldly Authentic:

We celebrate diversity and embrace your unique and winning spirit.

Key Accountabilities

Client Experience

• Embody Sephora Attitude and set an example in front of the team.
• Support to the team in difficult situations ensuring client’s satisfaction.
• Provide coaching and training to assist the team in meeting all commercial and operational KPI’s.
• Take over floor leadership segments and ensure the floor is always managed and covered.
• Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
• Ensure all brand BA’s are following zooning guidelines.
• Support for the floor manager as an active co-lead.
• Drive the team to use digital tools to deliver a customized service.
• Encourage the team to offer our Beauty Services to maximize client satisfaction.
• Support for the Manager by maintaining and enforcing quality customer service and resolving customer service complaints.

Sales

• Assist the Store Management in achieving sales objectives.
• Reinforce sales policies and techniques established at the Sephora University with all team members.
• Drive the sales target set by the management to achieve the desired market share in selective, exclusive and Sephora Collection.
• Ensure achievements by hour are shared with colleagues and are an active part of animating the floor and motivating the team.
• Be the driving force behind any action plans shared by the management and assist with getting the sales team energized and engaged.
• Create disruptive internal competitions to motivate the team and boost the achievements.

Operations

• Apply the policies and procedures referring to products, shelving plans, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
• Contribute to the store projection of an excellent image through cleanliness and product restocking.
• Together with the Management, encourage the team to apply and follow established policies and procedures regarding store operations.
• Contribute to the stores operational KPIs and assist the management in highlighting improvement areas.
• Accurately monitor stock availability and report low stock to the store management to avoid OOS situations.
• Align with Store Management on shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.

Business

• Assist the Store Management to drive top and bottom line / brand sales.
• Assist the Store Management in achieving business KPIs.
• Analyze all relevant KPIs and propose action plans for improvement.
• Contribute to all business reports as required.

People

• Motivate and develop the team through daily training/ observations.
• Communicate and drive the team on business strategy, vision through animate briefings, coaching's and trainings.
• Increase the team confidence and motivation by praise and feedback for their performance.
• Coordinate with Store Management and ensure your assigned team is attending training and follow up is done after the training is attended.
• Ensure the team is using E-learning tools; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
• Ensure an addictive beauty experience through performing monthly assessments.
• Liaise with the store Management to manage the Annual leaves according to business needs.

Know How

Keep the knowledge and skills up to date by attending regular training and convention events, either in-class at Sephora University and in store and by connecting and actively using our digital training platform.

Project an exceptional image and body language in accordance with the guidelines set by Sephora.

Inspire and motivate the team.

Relationships

Store team and HO teams.

Clients, Brand Promoters/Managers Brand Trainers, Security, Cleaning team.

Job Holder Profile

Training Knowledge

Advanced knowledge in all categories.

Experience

Proven successful sales and services in store.

Minimum 2 years’ experience in a supervisory role.

Languages

English –Advanced level

Arabic is a plus

Competencies.

Digital orientation/analytical skills/business acumen.

Excellent communication skills.

Intermediate Excel/Word/PowerPoint skills.

Ability to deal with ambiguity.

Innovation.