UAE-Lead Genius

Apple - UAE - Abu Dhabi

Employment: Full Time

Develop strategies with the Genius Bar Manager to drive Human Connection, Same Day Help, and Timely Repair. Deliver feedback to Genius Bar Team members based on observing Genius Bar sessions, Repair Room repairs, and Net Promoter feedback. Regularly analyze reporting resources to assess and understand Genius Bar performance and provide recommendations for improvement to the leadership team. Assist and empower team members to resolve customer concerns, and partner with store leadership to solve more complex issues when needed. Partner with the leadership team to lead and support all Genius Bar team training, training completion, and related initiatives Identify and support opportunities to provide training and education about Genius Bar operations for store team. Energize, inform, and align store employees around store performance goals and communications.. Address time-sensitive employee feedback, questions and concerns, and escalate to a store leadership as appropriate. Recommend daily staffing and/or scheduling to the store leadership team to align with changing customer and/or team member needs and traffic patterns. Address the operational needs of the store (including, but not limited to, opening/closing procedures, cash management, overrides, visual standards, urgent maintenance issues, and Loss Prevention partnership). Fulfill the responsibilities of the Support role in alignment with Apple’s policies and procedures. Perform other duties as assigned.

Minimum Qualifications

Key Qualifications

Preferred Qualifications

Experience motivating others to achieve positive results
Track record of influencing and gaining the support of others
Relates well to diverse groups of people and offers support as appropriate
Experience de-escalating conflict among peers and colleagues
Can make quality and timely decisions to adjust for changing business needs
Able to effectively solve problems and make key decisions using analytics, experience and judgement
Has excellent attention to detail and a willingness to take initiative
Able to work autonomously and without close supervision
Demonstrated organizational skills and experience
Has mentored, coached or led others personally or professionally.
Ability to analyze and solve technical problems.
Prior experience in a technical diagnostic and repair role. (preferred)

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Post date: Today

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