Position Job Start Date: January 2025

Job Title: Train Master

Vacancies: Multiple vacancies based in Abu Dhabi, Dubai, Fujairah, and Sharjah region

Number of years of experience: 5+ years of experience in passenger railway services or a related field, with a track record of progressive responsibility

Position Reports to: Station Area Manager

Nature of Work: Full-time

Shift: Flexible to work on different shift patterns

Qualification: High School / Diploma

Profile Summary: Responsible to oversee the onboard operations, manage the onboard crew, and ensure a seamless and enjoyable travel experience for our passengers

Job Description:

• Manage all aspects of onboard operations, including passenger boarding, seat assignments, amenities, and onboard services, to provide a comfortable and enjoyable journey
• Lead and manage the onboard crew, including on-train hosts, catering staff, and service personnel, ensuring their adherence to service standards and passenger satisfaction
• Foster a culture of exceptional customer service, addressing passenger inquiries, resolving issues, and ensuring a positive onboard experience
• Enforce safety protocols and compliance with industry regulations, ensuring passenger safety throughout the journey
• Efficiently allocate onboard resources, including crew members and supplies, to meet passenger needs and maintain cost-effectiveness
• Coordinate emergency response procedures and crew training, ensuring readiness for various situations
• Implement effective communication strategies to keep passengers informed about services, amenities, and relevant information
• Conduct regular assessments of onboard services and facilities, implementing improvements as needed to enhance passenger satisfaction
• Uphold and enhance service standards, ensuring passengers receive a consistent and high-quality experience
• Generate and submit regular reports on onboard operations, passenger feedback, and crew performance to senior management
• Perform shifts and emergency duties when required

Skills

Key Skill-sets which are mandatory for this job (Soft skills):

• Strong leadership and people management skills
• Excellent customer service and communication abilities
• Exceptional interpersonal and communication skills in English or English and Arabic
• Knowledge of railway safety regulations and emergency response procedures
• Proficiency in using computer systems and onboard management software
• Ability to work in a dynamic and fast-paced environment
• Problem-solving skills and a proactive approach to addressing onboard challenges
• It is a safety critical role.

Job Specification:

• No restriction on height or weight
• No visible tattoos.
• No nasal piercings, female ear piercing x1 per ear worn,
• For male candidates, tidy well-kept beards/moustache
• Safety Critical: It is a safety critical role.
• Training period: Up to 4 months of training
• Uniform is provided by the company

Benefits: Shared Accommodation and Transportation is provided by the Company

Target Sectors:

• Passenger Rail
• Transportation
• Customer service sector

Selection Process:

• Candidates to be contacted by Recruitment team and prescreened based on the above-mentioned requirements.
• Shortlisted candidates will receive a link by Recruitment team to complete psychometric tests via an online platform.
• Candidates who have passed the tests will attend face-to-face interviews.
• To proceed with the approval and mobilization process.