Job Overview:

We are seeking a highly motivated Operations officer to join our dynamic team. The successful candidate will be responsible for coordinating flight support services and ensuring seamless ground handling operations.

The ideal candidate will have a strong attention to detail, excellent communication skills, the ability to work efficiently in a fast-paced environment and previous experience in aviation services company in UAE.

Key Responsibilities:

• Receive client emails and answer them promptly in a professional manner according to the company SOP.
• Facilitate and accurately record client requests in the company system, ensuring no missing or mistyped information.
• Coordinate internally with the commercial team for suppliers to ensure smooth operations and service delivery.
• Submit ground handling and permit applications.
• Monitor ongoing services by following up and maintaining communication with vendors.
• Deliver requested services to the client in an appropriate and professional way in accordance with the current company regulations and procedures.
• Makes sure that all requested services have been submitted to the vendors and delivered to clients in promptly manners and free of errors.
• Operations Officers will be dealing with CAA’s, suppliers and clients in a very polite and professional way via various correspondences and communication methods, online applications, emails, calls, faxes, SITA and AFTN.

Skills

Qualifications & Requirements:

• Minimum 2 years of experience in a flight support services company is a MUST.
• Strong understanding of aviation concierge services and ground handling operations.
• Knowledge in applying overflight/landing permits directly to CAA’s and local agents.
• Familiar with ICAO flight plans, Item 18, EET.
• Knowledge in plotting routes and specifying Entry/Exit point and time.
• Excellent command of English (verbal and written); additional languages are a plus.
• High attention to detail and strong organizational skills.
• Ability to work various shifts and handle high-pressure situations.
• Familiarity with flight planning systems (e.g., JetPlanner, Arinc, PPS)