• Provide solutions and satisfactory customer service to the clients

• Handle and process all orders/requests/returns coming from our e-store and our partnered e-tailors

• Ensure stock accuracy on our e-store and on our partners e-stores and update them on daily basis

• Coordinate with the other deps on delivery, stock availability and production

• Provide a weekly report related to products performance, suggested solutions to enhance sales and conversions

• Establish and maintain a constantly updated client database in a format that is compatible with the CRM software

• Audit our e-store functionality and performance on daily basis from landing page to checkout and payment

• Audit our partnered e-tailors’ stores on weekly basis to ensure that our products are all live

• To attend all training provided by our partnered e-tailors

• Handle the visual merchandise on our e-store

• Work closely with the warehouse coordinator on orders and returns processes on daily basis

• Arrange for product creation (product details, images etc.) on our e-store and our partnered e-tailors

• Arrange for product shoots on seasonal basis with our partnered e-tailors

• Monthly accounts’ and clients’ statements reconciliation with the accounting dep

• Place orders for production purposes based on pre-set priority list and follow up on the production status to ensure timely readiness of goods

• Communicate projected delivery dates to clients in coordination with logistics, production, and international sales

• Track and monitor orders status (production, logistics, etc.) & prepare and update tracking reports to e shared with the team

• Handle clients inquiries and attend to their complaints, handle them swiftly and professionally and escalate as and when needed.

Skills

Ability to add, update, and manage product listings.

Knowledge of inventory management and stock tracking

Proficiency in platforms like Shopify, Magento, WooCommerce, or BigCommerce.