Job description

Overview of the role

We are looking for an experienced Andon to join our Volvo Service Centers across the UAE. In this role, you will lead and coach the Volvo Personal Service team to improve customer experience, workshop efficiency, and overall productivity while minimizing operational costs. You will play a key role in supporting the team with technical guidance, driving continuous improvement initiatives, and ensuring the workshop maintains high service standards and strong customer satisfaction.

What you will do

•  Conduct daily team meetings, monitor workshop performance indicators, and support short- and long-term planning to keep work in progress within target levels. 

•  Coach and support Personal Service Technicians on technical and administrative matters, coordinate workshop improvement activities, and ensure high standards in 5S, productivity, and quality. 

•  You will also contribute to customer retention, value-added service sales, training completion, and follow-up activities to enhance overall service center performance.

Skills

Required skills to be successful

•  Bachelor’s degree or Diploma in Mechanical, Automobile, or Industrial Engineering is preferred.

•  You will ideally bring at least 4-5 years of experience as a technical lead in an automotive dealership, with a strong understanding of workshop operations, service processes, and team development within an after-sales environment.

•  A valid UAE driving license is required. 

•  Good communication skills in English, attention to detail, basic PC knowledge.