Job Title - Chat Support Agent (Arabic Speakers) Type -12 months- extendable Work Location - Dubai Salary - AED 5000 - 6000NP- Immediate Industry- E commerce
Key Responsibilities Respond to customer queries via email, live chat, Whats App, and social media platforms in a timely and professional manner. Handle customer concerns related to orders, deliveries, cancellations, returns, exchanges, and refunds. Provide accurate information about products, promotions, and company policies. Track and update customer cases using CRM or ticketing systems. Coordinate with logistics, warehouse, and internal teams to resolve customer issues efficiently. Maintain high levels of customer satisfaction and service quality. Escalate complex issues to the relevant departments when necessary. Monitor and respond to customer reviews and feedback. Meet defined KPIs such as response time, resolution time, customer satisfaction, and quality standards. Maintain accurate records of customer interactions and resolutions.
Requirements Bachelor's degree or equivalent experience.1–3 years of experience in customer service, preferably in e-commerce or retail. Excellent written communication skills in English. Strong typing and multitasking abilities. Experience using CRM tools, ticketing systems, or customer support platforms. Good problem-solving and conflict-resolution skills. Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously. Proficiency in Microsoft Office (Excel, Word, Outlook).