Job Description

Roles & Responsibilities

Role Overview:

The Sales Advisor is responsible for driving used vehicle sales at CARIVA by guiding customers through the buying journey — from vehicle assessment and recommendation through to negotiation, financing coordination, and after-sale follow-up. The role requires a self-driven, customer-focused individual who can build trust quickly, close deals effectively, and contribute to the dealership's marketing and inventory efforts.

Key Responsibilities:

Sales & Customer Engagement

• Engage potential buyers in person, by phone, and online, actively listening to understand their budget, needs, and preferences to recommend the most suitable vehicles from inventory

• Deliver confident, well-structured sales pitches that highlight each vehicle's value proposition and address customer objections

• Negotiate pricing, trade-in values, and financing/payment options with customers, balancing flexibility with the dealership's profit margin targets

• Guide customers through the entire buying journey — from inquiry and test drive to final paperwork — ensuring a smooth, positive experience that builds trust and encourages referrals

Vehicle Assessment & Inventory Management

• Conduct thorough, hands-on assessments of used vehicles, inspecting condition, mileage, and service history to accurately determine value and ensure transparency with customers

• Maintain an accurate, well-organized inventory record, regularly updating availability, condition, and pricing status for internal tracking and customer inquiries

Marketing & Market Awareness

• Support marketing initiatives by promoting vehicle listings on social media and online platforms, and participating in local events to help generate leads

• Monitor market trends, competitor pricing, and promotional activity to help position CARIVA’S inventory and offers competitively

Transaction & Documentation

• Coordinate with the finance team to facilitate smooth transaction processing, ensuring all sales documentation and paperwork are completed accurately and on time

Customer Retention & Relationship Management

• Conduct structured post-sale follow-ups to gather feedback, resolve concerns, and nurture long-term customer relationships that support repeat business and referrals

Tools & Efficiency

• Apply basic AI tools (e.g. for vehicle research, marketing content, or customer follow-up messaging) to work more efficiently and stay responsive to leads

Desired Candidate Profile

Skills and Qualifications:

• Bachelor's degree in Business, Marketing, or Automotive-related field

• Minimum 2 years of experience in used automobile sales, preferably in a used car showroom environment

• Proven track record of achieving and exceeding sales targets

• Strong knowledge of automotive industry standards, vehicle specifications, and market trends

• Fluency in English required; spoken proficiency in Malayalam and Hindi required

• Excellent communication and interpersonal skills, with the ability to build trust and rapport

• Go-getter attitude with a competitive, results-oriented mindset; able to work independently and within a team

• Strong negotiation skills with a resourceful, scrappy approach to overcoming sales obstacles

• Basic working knowledge of AI tools for everyday sales/admin tasks

• Proficiency in CRM software for managing leads and customer information

• Valid UAE driver's license required