Role Description The IT Support Specialist is a full-time remote role responsible for providing technical assistance to team members and ensuring smooth operation of core IT systems. Day-to-day tasks include responding to help desk requests, diagnosing and resolving hardware and software issues, and supporting desktop computer environments. The specialist will manage user accounts, maintain system security best practices, and assist with routine updates and configurations across information technology systems. This role also involves documenting solutions, creating user-friendly guides, and collaborating with internal stakeholders to improve IT processes and overall technology reliability. Qualifications Candidates should possess strong Technical Support and Help Desk Support skills for resolving user issues efficiently. Candidates should possess solid Troubleshooting skills to diagnose and resolve hardware, software, and connectivity problems. Candidates should possess experience working with Desktop Computers, including configuration, maintenance, and user support. Candidates should possess a foundational understanding of Information Technology systems, including operating systems, networks, and common business applications. Relevant certifications (such as Comp TIA A+, Network+, or similar) and experience with remote support tools are beneficial. Strong communication skills, attention to detail, and the ability to work independently in a remote environment are required. Prior experience supporting small teams or professional services environments is an advantage.