Role Description The IT Support Officer is a full-time remote role responsible for providing technical assistance to internal stakeholders and community members using CIO Benelux platforms and tools. Daily tasks include diagnosing and resolving software, hardware, and network issues, with a focus on desktop environments and peripheral devices such as printers. The role involves responding to support tickets, guiding users through troubleshooting steps, documenting incidents and resolutions, and escalating complex issues when necessary. The IT Support Officer will also contribute to knowledge base articles, support onboarding of new users, and collaborate with IT leadership to improve support processes and service quality. Qualifications Candidates should possess skills in Technical Support and Information Technology for user assistance and system maintenance. Candidates should possess skills in Troubleshooting for diagnosing and resolving hardware, software, and connectivity issues. Candidates should possess skills related to Desktop Computers for configuration, maintenance, and user support. Candidates should possess skills related to Printer Support for installation, connectivity, and issue resolution. Relevant skills such as strong communication, customer service orientation, and clear documentation practices. Experience with ticketing systems, remote support tools, and common operating systems (Windows, mac OS, or Linux). Ability to work independently in a remote environment, manage priorities, and meet response time targets. Professional certifications (e.g., Comp TIA A+, ITIL Foundation) or equivalent practical experience are beneficial.