Job Description

Roles & Responsibilities

We are looking for a Technical Advisor to join our BYD Aftersales team across various locations in the UAE. This role is responsible for providing expert technical guidance during advanced vehicle diagnostics, supporting service advisors and technicians, and ensuring complex customer concerns are accurately identified and resolved the first time. The successful candidate will play a key role in improving workshop efficiency, customer satisfaction, and brand confidence through strong technical expertise, clear communication, and hands-on diagnostic support.

What you will do:

• Support service advisors during customer intake for advanced diagnostic cases by confirming reported symptoms and clarifying technical concerns.

• Conduct road tests and observations with customers where required to accurately understand and replicate vehicle issues.

• Provide hands-on technical support to diagnostic technicians throughout the repair process to ensure accurate and efficient resolution.

• Review and support warranty repair processes, ensuring reports and supporting documents are completed correctly and in line with principal requirements.

• Ensure diagnostic tools and equipment are available, updated, calibrated, and maintained according to distributor and principal guidelines.

• Collaborate with technical, warranty, branch, and training teams to improve repair quality, process compliance, and workshop performance.

• Coach and support technicians through technical information sharing, on-the-job guidance, and continuous improvement practices.

• Follow HSSE, 5S, SOPs, and principal standards to maintain a safe, compliant, and high-quality workshop environment.

• Required skills to be successful:

  • Strong technical diagnostic capability within an automotive workshop environment.

  • Ability to identify, replicate, and resolve complex vehicle faults accurately and efficiently.

  • Good understanding of warranty repair processes, technical reporting, and principal standards.

  • Hands-on experience using diagnostic tools and workshop equipment.

  • Strong communication skills in English; Arabic language skills are highly preferred.

  • Customer-focused approach with the ability to explain technical concerns clearly and professionally.

  • Problem-solving mindset with strong attention to detail.

  • Ability to work under pressure in a fast-paced, multicultural workshop environment.

  • Continuous improvement mindset with the ability to coach and support technicians.

Desired Candidate Profile

• High school qualification in automotive or a related technical field.

• IMI or similar EV/PHEV certification is preferred.

• Valid UAE driving license is mandatory.

• Minimum 5 years of overall automotive dealership workshop experience.

• At least 2 years of experience in a similar Technical Advisor role, or 3 years of experience as a Diagnostic Master Technician.

• Experience supporting advanced diagnostics, technical reports, warranty approvals, and technician coaching.

• Previous experience with electric or hybrid vehicles is an advantage.