Job Description

Roles & Responsibilities

Job Summary

We are looking for a Support Engineer – ERPNext & SAP to support and manage integrations between ERPNext and SAP. The role involves resolving integration issues, supporting UAT and production deployments, implementing finance-related integrations, and working closely with business users, developers, and offshore teams to ensure smooth system operations.

Key Responsibilities

• Resolve issues across all integrations between ERPNext and SAP in both directions.

• Conduct User Acceptance Testing (UAT) and support live deployments.

• Implement and support ERPNext billing integration with SAP FI and SAP COPA modules.

• Implement and support ERPNext cash collection integration with SAP FI.

• Collaborate with business stakeholders to understand issues and provide effective solutions.

• Identify and report application bugs to the development team and coordinate resolution.

• Manage LS Navision process changes and provide guidance to the offshore support team.

• Troubleshoot application and integration issues to ensure system stability.

• Maintain technical documentation and support process improvements.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 3–6 years of experience in ERP application support.

• Hands-on experience with ERPNext and SAP.

• Knowledge of SAP FI and SAP COPA modules.

• Experience with ERP integrations, APIs, and data exchange.

• Understanding of finance processes, including billing and cash collection.

• Experience in UAT, production support, and deployment activities.

• Good analytical, troubleshooting, and problem-solving skills.

• Strong communication and stakeholder management skills.

• Experience with LS Navision.

• Knowledge of SQL and REST APIs.

• Exposure to ITIL support processes.

• Experience working with offshore support teams.