Job description

Purpose & Overall Relevance for the Organization:

Workplaces is responsible for the active management of the Global Real Estate Portfolio including leases and transactions of all the properties, all design, construction and operations for offices, showrooms and DC’s for adidas. This supports the successful implementation of “Through Sports we have the Power to Change Lives” by supporting revenue growth, portfolio optimization and creating great workplaces to attract and retain top talent across the globe. To ensure a successful and sustainable Portfolio, Workplaces collaborates within an extensive network of internal / external stakeholders and industry experts to provide value added service.  

In this role you are responsible for the quality management and development and the coordination of the assigned service area at the adidas locations in Emerging Markets Central (UAE, KSA, Egypt, Morocco, Kazakhstan, Ukraine, Jordan) in the region Emerging Markets. This role will set the highest quality standards for all location related facility operations.

Key Responsibilities:

• Lead various tasks with high complexity and functional responsibility that require in-depth operational experience in the respective area.
• Manage and lead small-large scale projects that require analysis and autonomous initiative through professional experience, across multiple locations and stakeholders.
• Manage and deliver consistent, first-class facility management service standards (technical and infrastructural FM) of the adidas locations in the country within the agreed budgets, schedules and scope, focusing on experience, expectations and our customer’s (our departments and employees) requirements regarding the best work environment for adidas employees.
• Manage effective operation and continuous development of building system procedures and programs including maintaining accuracy and support of the “integrated management system” (IMS).
• Identify and manage relationships with key stakeholders and build a broad network that integrates relevant departments within Workplaces and adidas to implement and embed organizational changes.
• Manage and deliver measures and structures for the consistent improvement of the "Workplace Experience" through the effective management of all service providers and internal stakeholders.
• In partnership with EM WP Leadership Team, create and compliance with regional performance indicators (KPIs) and service level agreements (SLAs) related to all facility and employee experience operations.
• Develop and manage annual operation budgets for all service areas in close partnership with relevant business financial controller. Ensure accurate forecasts and effectively communicate risks and opportunities to leadership.
• Implementation of efficient operations of all service areas, proactively identify opportunities for cost savings.  Manage and insure accurate invoicing from service providers. Manage financial, facility management processes and accurate/timely reporting insuring accurate quarterly and annual forecasts.
• In partnership with EM WP Leadership Team, develop and implement process related to internal corporate employee moves and workplace environment changes driven by business requirements and workplace evolution.
• Drive employee-focused workplace initiatives and activations that strengthen engagement, connection to adidas, and employee performance through the workplace.
• Partner with Director EM Workplaces to manage and implement site security operational standards in partnership with Global Security leadership. 
• Ensure Health & Safety requirements and reporting are in accordance with the applicable laws and guidelines and minimizing possible risks.
• Manage team members, collaborate with dotted line manager into performance reviews and provide feedback.
• Lead and develop diverse, multi-country teams, fostering learning, accountability and continuous improvement. Manage team performance through setting clear expectations and priority management.

Key Relationships:

• VP Workplaces
• adidas employees
• Labor Relations / Works Council
• Workplaces regional operation leaders & Workplaces Global Teams
• Respective business functions (GOPS, Finance, IT, Brands, Sales, Security, …)
• Authorities
• External suppliers
• Landlords

Knowledge, Skills and Abilities:

• Very good English and local language skills.
• Ability to implement business strategies with end-to-end mindset.
• Contribute significantly on managing a clear framework for the work of team members / project teams
• Ability to collaborate with internal teams and key stakeholders
• Excellent communication skills including impactful presentation and influencing skills.
• Ability to deliver effective written and formal communications at all levels in corporate environment.
• Proven abilities to deliver results with tight deadlines and deal effectively in pressured situations.
• Ability to work in a fast-moving environment with different international cultures
• Business mind-set: Strong numerical and analytical skills, experience in finance
• Strong knowledge of MS Office (Word, Excel, PowerPoint)
• Knowledge of controlling systems and integrated workplace management systems (IWMS)
• Focus on service and customer satisfaction, leadership / leadership culture
• Motivated, proactive and innovative implementation of corporate goals
• Project management, quality management and purchasing experience

Requisite Education and Experience / Minimum Qualifications:

• Degree related to facility management or related field or equivalent combination of training & experience
• Minimum 7 years working experience in respective area
• 2+ years of experience in leading a business area and in people management