Job description

Job Purpose

A global commercial reporting and analytics role responsible for delivering dashboards, KPI reporting, performance analysis, and business insights using existing CRM and operational data sources, with no ownership of source-system data, commercial decisions, or data governance processes.

Key Accountabilities

Commercial Performance Reporting & Analytics

• Support forecasting activities through analysis of historical performance, pipeline trends, and commercial data.

  
  

• Analyse sales and commercial performance data to identify trends, risks, opportunities, and areas for improvement.

  
  

• Develop and maintain Power BI dashboards and reports to monitor commercial performance across verticals, regions, capabilities, and accounts.

  
  

• Monitor and report on key KPIs, including:

  
  

  • Lead conversion rates

    
    

  • Pipeline performance

    
    

  • Revenue development

    
    

  • Win/loss ratios

    
    

  • Forecast accuracy

    
    

  • Account growth performance

    
    

• Develop regular commercial analytics reports and executive summaries for leadership teams.

  
  

• Support the preparation of commercial performance reports and presentations for leadership reviews, business updates, and commercial performance discussions

  
  

• Translate complex data into clear and actionable business insights and visual storytelling.

  
  

• Present findings in a structured and engaging way to both technical and non-technical stakeholders.

  
  

• Reports designs should provide guidance to monitor marketing performance metrics across campaigns, channels, customer segments, and digital engagement activities.

  
  

• Develop and maintain dashboards and reports tracking marketing performance, campaign effectiveness, lead generation, lead conversion, and customer engagement metrics.

  
  

• Provide analysis and insights on marketing activities and their contribution to pipeline development and commercial outcomes.

  
  

• Provide insights into customer journeys and conversion paths across CRM and digital marketing platforms.

  
  

• Support attribution analysis to evaluate the effectiveness of marketing activities on pipeline creation and revenue generation.

  
  

• Provide performance data and analyses of marketing campaign effectiveness.

  
  

• Support alignment between sales and marketing reporting to ensure end-to-end visibility from lead generation to revenue conversion.

  
  

Sales & Account Performance Support

• Support performance monitoring for global accounts against their commercial targets and commercial objectives.

  
  

• Assess performance metrics related to customer engagements, tenders, and account development activities.

  
  

• Create visibility on contract renewal pipelines and strategic account opportunities.

  
  

• Provide analytical insights and observations to support commercial decision-making and performance improvement initiatives.

  
  

Reporting Automation & Systems Enhancement

• Develop and improve automated reporting capabilities using Power BI, Excel, and related analytical tools.

  
  

• Utilise the data lake for reports & dashboards and cooperate with IT/Infra to understand data structure and data source systems such as Dynamics CRM, Excel, ERP/TMS/WMS systems, and other business platforms.

  
  

• Perform regular validation checks on reports and dashboards and highlight issues requiring correction by relevant system or data owners.

  
  

• Monitor continuous improvement initiatives to enhance reporting efficiency and stakeholder adoption.

  
  

• Support onboarding and training of stakeholders on reporting tools, dashboards.

  
  

• Leverage available Power BI, automation, and AI-enabled reporting features to improve reporting efficiency and insight generation.

  
  

Stakeholder Management & Collaboration

• Working closely with commercial, marketing, finance, operations, and product stakeholders globally.

  
  

• Support cross-functional collaboration to ensure alignment on reporting, KPIs, forecasting, and performance visibility.

  
  

• Gather reporting requirements from stakeholders and translate them into meaningful analytical outputs.

  
  

• Support commercial leadership with timely and accurate business intelligence.

  
  

Budgeting & Forecasting

• Support preparation of annual budgets and forecasts across verticals, accounts, capabilities, and regions based on historical performance and pipeline trends.

  
  

• Monitor monthly forecast performance against budget and provide insights on variances and risks, both for Marketing and Vertical Markets/Global Accounts

  
  

• Contribute to the continuous improvement of forecasting reports and analytical approaches.

  
  

Qualifications, Experience and Skills

Qualifications

• Bachelor’s degree in Data Analytics, Business Administration, Logistics, Marketing, Computer Science, or a related field.

  
  
• Minimum 3–5 years of relevant experience in data analytics, commercial reporting, sales operations, or business performance analysis.
• Experience with marketing performance reporting, digital analytics, or marketing automation platforms is advantageous.
• Exposure to website analytics and customer engagement reporting is preferred.
• Experience within logistics, freight forwarding, supply chain, or commercial environments is preferred.
• Hands-on experience with CRM platforms, preferably Microsoft Dynamics CRM.
• Experience in Power BI dashboard development and commercial reporting.
• Exposure to sales pipelines, vertical organizations, and key account management environments.
• Experience working with cross-functional and matrix organisations.

Experience 

Essential

• Power BI 
• CRM reporting 
• Commercial analytics 
• Advanced Excel 
• Data visualisation 
• Business reporting 

Desirable

• Marketing analytics 
• Logistics industry experience 
• Forecasting exposure 
• AI-enabled reporting tools

Skills & Competencies 

• Strong analytical and problem-solving capabilities.

  
  

• Excellent attention to detail and commitment to data accuracy.

  
  

• Ability to convert complex data into meaningful business insights and visual storytelling.

  
  

• Strong communication and stakeholder management skills.

  
  

• Ability to work effectively across cross-functional and multicultural teams.

  
  

• Strong organisational and time management skills with the ability to manage multiple priorities.

  
  

• Agile mindset with a continuous improvement orientation.

  
  

• Understanding of commercial and marketing performance metrics and experience interpreting business performance data.

  
  

• Commercial awareness and understanding of logistics and supply chain processes.

  
  

• Ability to communicate effectively with both technical and non-technical audiences.

  
  

• Fluent written and spoken English; additional languages are an advantage.

  
  

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.