Job description

1. Sales Target Achievement – Meet or exceed daily, weekly, and monthly sales goals.
2. Conversion Rate – Percentage of customers who make a purchase after being assisted.
3. Average Transaction Value (ATV) – Increase the average value of each sale.
4. Units Per Transaction (UPT) – Increase the number of items sold per customer.
5. Customer Satisfaction (CSAT) – Receive positive customer feedback and maintain high service standards.
6. Upselling & Cross-selling Rate – Successfully recommend additional or higher-value products.
7. Product Knowledge – Demonstrate strong knowledge of products and promotions.
8. Stock Replenishment Accuracy – Ensure shelves are well-stocked and products are correctly displayed.
9. Inventory Accuracy – Minimize stock discrepancies during stock counts.
10. Attendance & Punctuality – Maintain excellent attendance and arrive on time for shifts.
11. Store Standards Compliance – Keep the sales floor clean, organized, and compliant with visual merchandising guidelines.
12. Customer Engagement – Greet customers promptly and provide professional assistance throughout their shopping experience.

Skills

• Excellent communication and interpersonal skills
• Customer service orientation
• Sales and negotiation skills
• Product knowledge and the ability to learn quickly
• Upselling and cross-selling techniques
• Active listening skills
• Problem-solving and conflict resolution
• Teamwork and collaboration
• Time management and multitasking
• Cash handling and POS (Point of Sale) system experience
• Inventory and stock management
• Attention to detail
• Adaptability and flexibility
• Ability to work under pressure and meet sales targets
• Strong organizational skills
• Positive attitude and professional appearance