Operations Manager (Team Lead) Location: JVC office based - full time job Reports To: CEO
About the Role We are looking for a highly organised, proactive, and execution-focused Operations Manager to lead and coordinate operations across the full business portfolio, including Support Room and VAI. This role is responsible for ensuring smooth, consistent, and efficient day-to-day operations across all business units while directly managing a small team. You will own execution across recruitment operations, onboarding, contracts, systems access, subscriptions, sales operations, finance administration, task management, materials delivery, and cross-functional alignment. You will act as the central operational hub of the business, working closely with Leadership, Sales, Marketing, Product, Technology, Customer Success, and Finance teams to ensure priorities are executed efficiently and operational excellence is maintained across the group.
About UsWe are a AI-powered workplace intelligence, wellbeing, engagement, and performance solutions that help organizations improve workforce outcomes, productivity, communication, and business performance.• Support Room - Employee wellbeing and behavioural support platform• VAI - AI Workplace behavioural and risk intelligence platform Our clients include organisations across healthcare, insurance, financial services, manufacturing, retail, technology, and professional services sectors globally.
Key Responsibilities Group Operations & Business Coordination• Ensure smooth day-to-day operations across all business units• Coordinate activities across Support Room and VAI• Ensure leadership priorities are executed across the group• Identify and resolve operational bottlenecks quickly• Maintain operational consistency as the group scales• Ensure alignment across departments and product lines Team Leadership & Management• Directly manage the Operations team• Assign, prioritise, and monitor operational tasks across the team• Conduct weekly planning and review meetings• Ensure workloads are balanced and execution is consistent• Support team members in operational delivery• Create accountability and ownership across the team• Monitor performance and ensure deadlines are met consistently Project & Task Management• Own and manage Click Up and group-wide task management systems• Ensure all departments maintain accurate task tracking• Follow up on overdue actions and deliverables• Track execution of priorities across all business units• Maintain dashboards, trackers, and operational reporting systems• Provide visibility to leadership on progress, risks, and blockers Recruitment, Contracts & Onboarding• Coordinate recruitment administration and hiring logistics• Manage contracts for employees and contractors• Ensure onboarding processes are completed smoothly across all entities• Coordinate access provisioning, system setup, and tool onboarding• Maintain onboarding documentation and materials• Ensure all new hires are fully operational and supported Systems, Access & Subscription Management• Manage company-wide software subscriptions and licenses• Coordinate access management across all systems and tools• Ensure operational platforms remain organized and functional• Support setup of new tools across business units• Maintain records of renewals, licenses, and subscriptions Sales & Commercial Operations• Track sales team activity and KPI performance across the group• Monitor pipeline activity, meetings booked, and opportunities• Produce operational reports and dashboards for leadership• Ensure Hubspot CRM data accuracy and consistency• Support sales execution and follow-up processes• Assist with commercial operations Finance & Administrative Operations• Track operational expenses, subscriptions, and payments• Coordinate invoice processing and financial administration• Maintain accurate operational financial records• Support leadership with budgeting visibility and reporting• Ensure operational compliance and documentation accuracy Cross-Functional Coordination• Meet regularly with Sales, Marketing, Product, Technology, and Leadership teams• Ensure alignment across priorities and deadlines• Translate strategic objectives into operational execution• Track progress across all departments and business units• Facilitate communication between teams and leadership Marketing & Content Operations• Ensure marketing execution is coordinated across all business units Process Improvement & Automation• Create and document operational processes and SOPs• Improve efficiency across workflows and systems• Identify opportunities for automation and optimization• Standardise operations across all business units• Support scalability through structured operational systems HR & Internal Operations Support• Coordinate leave tracking and internal calendars• Maintain internal documentation and company policies• Support internal communication and updates• Assist with team engagement initiatives• Ensure operational structure and clarity across the organization Analytics & Reporting• Produce weekly and monthly operational reports• Track KPIs across departments and business units• Monitor onboarding, delivery, sales, and execution metrics• Provide leadership with visibility on priorities and risks• Recommend improvements based on operational insights
Requirements Essential• 3 years of experience in Operations, Business Operations, or Project Management• Previous experience managing or supervising a team• Strong experience with Click Up, Hub Spot, Jira, and similar tools• Excellent organisational and execution skills• Strong delegation and people management ability• Experience coordinating multiple departments simultaneously• Excellent written and spoken English• Strong reporting and administrative capabilities• High attention to detail and accountability mindset• Ability to operate in a fast-paced startup environment Preferred• Experience in Saa S, AI, HRTech, Health Tech, or Technology companies• Experience managing multi-entity or group-level operations• Experience supporting sales, marketing, and delivery teams• Experience with onboarding, recruitment operations, and HR processes• Experience implementing process improvements and automation• Experience working in remote international teams
KPIsMonthly Targets• 95%+ operational task completion rate across all business units• 95%+ onboarding completion within agreed timelines• Weekly operational reports delivered on time• Accurate KPI and performance reporting across the group• Reduced operational delays and bottlenecks• Strong execution consistency across teams Success Metrics• Operational Efficiency• Task Completion Rate• Cross-Department Alignment• Team Productivity• Onboarding Effectiveness• KPI Reporting Accuracy• Internal Response Time
Compensation: compensation based on experience & interview results + Wellbeing benefits.
This role is ideal for someone who enjoys building structure, managing people, driving execution, and operating at group level across multiple AI and Saa S businesses.