Job Description
Roles & Responsibilities
- Proactively manage a portfolio of overdue accounts, employing tailored collection strategies to minimize delinquency and maximize recovery.
- Conduct thorough investigations into customer financial situations, identifying root causes of non-payment and negotiating sustainable repayment plans.
- Maintain meticulous records of all collection activities, communications, and agreements in the CRM system, ensuring data integrity and audit readiness.
- Liaise effectively with internal departments such as Sales and Customer Service to resolve account disputes and prevent future collection issues.
Desired Candidate Profile
- Possession of a Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- A minimum of 3-5 years of proven experience in credit collections, preferably within the [Specify Industry, e.g., Financial Services, SaaS, Retail] sector.
- Demonstrated proficiency in using collection software and CRM systems (e.g., Salesforce, SAP, specialized collections platforms).
- Strong understanding of credit policies, collection laws (e.g., FDCPA), and best practices in debt recovery.