Job description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

The KYC Operations Manager is an intermediate management-level position responsible for providing full leadership and direction to a team of employees to provide Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting services in coordination with the Compliance and Control team. The overall objective of this role is to ensure the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
Responsibilities:

• Manage and lead KYC operations, including executing processes in accordance with Citi compliance policies and overseeing the KYC control environment
• Lead and oversee the program management of existing KYC Business-as-Usual (BAU) and Refresh processes, while driving the migration and integration of additional functions into the global operating model.
• Provide effective people leadership, including performance management, coaching, and development of team members, while ensuring all service level agreements (SLAs) and operational standards are consistently met.
• Serve as a key liaison between Compliance, Business, and Senior Management stakeholders, ensuring alignment on regulatory requirements, risk management priorities, and operational objectives.
• Oversee new client onboarding activities and drive process improvement initiatives aimed at enhancing efficiency, strengthening controls, and improving the overall client onboarding experience.
• Deliver accurate and timely Management Information System (MIS) reporting to senior management, providing insights into performance, risks, and key metri