Customer Service Manager (Freelance) | Dubai | Full-Time or Part-Time | On-site or Off-site
Build Relationships. Create Value. Contribute to the Future of Dubai’s Business Ecosystem.
The Customer Service Management Role is a strategic initiative established in response to the profound transformation reshaping today’s global business environment.
Artificial intelligence, digital transformation, geopolitical uncertainty, changing customer expectations, evolving supply chains, and increasingly competitive markets are redefining how businesses grow and remain resilient. While many fundamentally strong businesses possess capable leadership, quality products, and significant market potential, sustainable growth increasingly depends on trusted relationships, disciplined execution, strategic partnerships, critical talent, and access to the right business ecosystem.
Middle Man Dubai was established as an execution-driven strategic business platform dedicated to supporting fundamentally strong small and medium-sized businesses through strategic partnerships, business development, critical talent, and long-term growth initiatives.
The Customer Service Management Role is a natural extension of this vision.
We believe customer relationship management is no longer simply a support function—it is a strategic capability that strengthens commercial relationships, enhances execution, creates business opportunities, and contributes directly to sustainable growth.
Accordingly, we are inviting experienced professionals to participate in our Professional Freelance Customer Service Management .

➡️ NB: Important Notice – Transparency & Mutual Commitment
This is not an offer of employment.
It is an invitation to participate in a structured Professional Mutual Alignment Programme, enabling both you and Middle Man Dubai to evaluate long-term professional compatibility, mutual strategic alignment, and opportunities for sustainable professional and financial growth.
Our philosophy is simple: long-term partnerships should be built through demonstrated capability, integrity, accountability, and measurable contribution—not interviews alone.

Your Role
As a Freelance Customer Service Manager, you will:
• Build and strengthen relationships with prospective clients and business professionals.
• Coordinate professional communications and business meetings.
• Support customer relationship management and stakeholder engagement.
• Contribute to business development and commercial initiatives.
• Represent Middle Man Dubai with professionalism, integrity, and accountability.
This is a results-oriented role.
Performance will be evaluated based on professionalism, execution, initiative, accountability, measurable outcomes, and overall contribution to organisational objectives—not solely on managing existing customer relationships.

Compensation Framework
Compensation is determined individually based on:
• Professional experience
• Demonstrated competency
• Performance and measurable contribution
• Expected value creation
• Mutual strategic alignment
Outstanding performers will have opportunities for increasing responsibility and long-term professional growth as Middle Man Dubai continues to expand.

Ideal Candidate
We welcome professionals with experience in:
• Customer Service
• Sales
• Business Development
• Human Resources
• Hospitality
• Banking
• Administration
• Relationship Management
The ideal participant demonstrates:
• Outstanding communication and interpersonal skills
• Professionalism with a customer-first mindset
• Integrity, reliability, and accountability
• Strong organisational and execution capabilities
• Initiative and a commitment to continuous improvement

During the Programme You Will Receive
• Flexible part-time or full-time participation
• On-site or off-site options
• Attractive performance-based incentives
• Company Business SIM
• Structured training and mentoring
• Marketing, business development, and administrative support
• Practical exposure to real business environments
• Opportunities to engage with entrepreneurs, investors, strategic partners, and business leaders

Participant Requirements
Applicants should have:
• A personal laptop
• A smartphone suitable for Whats App Business
• A Let’swork subscription (On-site participants only)

Our Mission
At Middle Man Dubai, we believe resilient businesses are built through trusted relationships, capable people, strategic collaboration, and disciplined execution.
Our mission is to strengthen Dubai’s business ecosystem by helping fundamentally strong businesses access the partnerships, talent, commercial capabilities, and opportunities they need to achieve sustainable long-term growth.
If you are motivated by purpose, committed to excellence, and believe customer relationship management can create meaningful business impact, we would be delighted to hear from you.
Experienced professionals are encouraged to apply.
[Click to show email]
MiddleManDubai.com