Job description

Overview Of The Role:

The Shopping Experience Team Leader is responsible for driving sales growth and maintaining long-term profitability through establishing strong relationships with customers and ensuring their satisfaction. This role involves implementing a standardized IKEA shopping method, supporting the mechanical sales process, and overseeing self-serve service. The leader will inspire and manage a team using knowledge of IKEA products and services, market insights, and customer understanding.

What You Will Do:

• Ensure customer guidance is in place for smooth customer flow.
• Maintain waiting time and queuing policy benchmarks.
• Support co-workers in resolving customer complaints promptly.
• Ensure co-workers provide excellent customer service and acknowledge customers.
• Motivate and inspire the department team using knowledge of IKEA product range.
• Coach co-workers, support their training paths, and oversee probation periods.
• Ensure team awareness of target sales, services, and EBP.
• Ensure co-workers are trained to provide accurate information to customers.
• Find more effective ways of working to reduce costs.
• Ensure department SOPs are shared with co-workers.
• Receive, count, and sign off cash float from Accounts Department.
• Organize cash and coins correctly in tills by denomination.
• Prepare reconciliation documents to account for all transactions at the end of the day.

Skills

Required Skills To Be Successful:

• Proactivity in identifying and solving issues.
• Excellent communication and interpersonal skills.
• Ability to lead and motivate a team effectively.
• Strong customer focus and service orientation.

What Qualifies You For The Role:

• High School Diploma is required.
• 3-4 years of experience in retail industry.
• Proficiency in English is a must; Arabic language is preferred.
• Strong leadership and problem-solving skills are essential.