Position Objective

To form an integral and key part of the Technical Sales Support and Aftermarket Applications team for REFIT Oil & Gas. This position provides highly specialized technical and costing expertise to support the REFIT & Upgrade sales opportunities.

The core focus blends technical application engineering with sales-oriented project management. This role manages and safeguards the lifecycle of an account/order from initial client inquiry, design selection, and quotation, through to order acceptance, contract scheduling, and cross-functional handover.

Note: This position drives sales enablement, customer retention, and contract accuracy; it does not perform final site project execution.

Section 2: Key Responsibilities

1. Applications & Technical Proposal Management

· Perform comprehensive technical reviews of client inquiries, ensuring strict conformance with engineering standards and establishing job-specific exceptions. Proposal to be prepared in strict compliance to the project enquiry.

· Conduct system selections, designs, and calculations to create accurate 2D/3D technical drawings (AutoCAD/Inventor) and data sheets.

· Oversee site surveys to measure, audit, and collect critical field data required to build robust technical proposals.

· Collaborate with global support groups and internal departments to evaluate risk, cost-efficiency, and system compatibility before bidding.

1. Estimation, Costing & Commercial Strategy

· Prepare precise cost estimates in conjunction with internal costing groups and negotiate quotes with equipment/component manufacturers and subcontractors.

· Compile and present comprehensive system calculations, technical specifications, tender documents, and commercial proposals for clients.

· Analyze market trends, competitor pricing, and supplier alternatives to suggest cost-reduction strategies or material changes that maximize project profitability.

1. Sales-Oriented Project Management & Account Support

· Manage the pre-execution timeline of incoming orders, acting as the primary technical point of contact to launch, schedule, and close out milestones safely within estimated budgets.

· Facilitate seamless internal handovers of finalized orders to the Project Execution and Operations teams, providing clear documentation on approved scopes of work.

· Pre-emptively design and build internal tracking tools/sheets to manage inquiry queues and project data pipelines efficiently in alignment with company standards.

· Lead the project execution along with the operations team by developing comprehensive project plans, including timelines, resource allocation, and budget estimates.

· Serve as the primary liaison between clients, consultants, contractors, vendors and the internal teams

1. Client Relations & Stakeholder Alignment

· Attend technical meetings with global, regional, and local customers to secure agreements on commercial terms, resolve complaints, and acknowledge final orders.

· Maintain an active teamwork philosophy across cross-functional departments (Supply Chain, Engineering, and Field Sales) to ensure superior customer service and minimal technical friction.

Section 3: Key Performance Indicators (KPIs)

· On-Time Submissions: 100% adherence to deadlines for quotation delivery and technical support requests.

· Risk Mitigation: Zero warranty claims or post-order margin erosion resulting from technical oversight or incorrect application design.

· Process Efficiency: Timely conversion and structural handover of validated client orders over to the execution team.

Section 4: Role Specifications & Requirements

Technical Requirements

· Engineering Software: High proficiency in Autodesk Product Design Suite (AutoCAD, Inventor, 2D/3D modeling).

· Business & Productivity Tools: Confident capability in Microsoft Office Suite (Word, Excel, PowerPoint) and MS Project.

· CRM Systems: Active working knowledge of Salesforce or equivalent CRM platforms.

Knowledge & Experience

· Professional Experience: 3–8 years of experience within a technical, applications, or engineering-support role (experience within the air intake filtration or large equipment HVAC industries preferred).

· Customer & Solution Mindset: Proven track record of handling high-stakes client communications and resolving complex problems quickly under tight deadlines.

· Business Footprint: Awareness of handling regional business scopes (typically ranging from $6M to $10M).

Desired Candidate Profile

Education & Licenses · Education: Bachelor’s Degree in Mechanical Engineering. · Credentials: Valid UAE Driving License is required. Section 5: Core Corporate Competencies · Collaboration & Communication (Team Player / Relationship Builder): Builds open, direct, and helpful partnerships within and outside the immediate work group. Shares resources willingly and fulfills mutual commitments. · Customer Focus (Customer Advisor): Acts with independence and urgency to understand and satisfy internal and external client expectations. Functions as a trusted advisor. · Operational Excellence (Results Owner): Takes initiative in ambiguous situations, meets strict deadlines, and drives continuous self-improvement to maintain technical proficiency. · Innovation (Creative Problem Solver / Innovative Thinker): Looks past obvious symptoms to evaluate complex technical issues using rigorous logic. Transforms creative engineering alternatives into actionable solutions. · Integrity (Trustworthy Contributor): Delivers unvarnished truths constructively, attacks operational problems rather than people, and exhibits absolute alignment between words and actions.