Company Description Loop Restaurant & Lounge is a 24-hour, community-focused dining destination in Dubai that brings people together through comfort, connection, and elevated experiences. The venue offers International and Mediterranean cuisine with a distinctive Turkish influence, blending familiar flavors with refined techniques. Guests can enjoy indoor and outdoor seating with scenic canal views, a dedicated shisha lounge, and a versatile ambiance suited to both social and business gatherings. The space evolves throughout the day, from relaxed mornings to vibrant evenings and late-night moments, always aiming to create memorable, welcoming experiences for residents, travelers, and visitors alike.
Role Description The Restaurant Supervisor is a full-time, on-site role based at Loop Restaurant & Lounge in Dubai. This role is responsible for overseeing daily front-of-house operations, including supervising service teams, coordinating table assignments, and ensuring smooth shift transitions. The Restaurant Supervisor monitors guest flow, addresses concerns, and maintains a high standard of customer service and satisfaction across the restaurant and lounge areas, including the shisha lounge and outdoor seating. Typical duties include supporting staff training, enforcing hygiene and safety standards, managing opening and closing procedures, and collaborating with the kitchen and bar teams to ensure timely, accurate food and beverage service. The Supervisor also assists with reservations, special events, and communicating updates to management to support consistent, high-quality guest experiences.
Qualifications
Candidates should possess strong supervisory skills, including team leadership, shift management, and staff coaching. Candidates should possess customer service and customer satisfaction skills, with a focus on handling guest feedback and maintaining a welcoming atmosphere. Candidates should possess effective communication skills, including clear verbal communication, active listening, and coordination with cross-functional teams. Candidates should possess food & beverage knowledge, including menu familiarity, basic service standards, and awareness of hygiene and safety practices. Previous experience in restaurant or lounge supervision, preferably in high-volume or lifestyle-focused venues. Ability to work flexible hours, including nights, weekends, and holidays, in a 24-hour operation. Strong organizational and problem-solving skills, with attention to detail in service and presentation. Experience in shisha lounge environments or similar hospitality concepts is an advantage. Proficiency in English; additional languages commonly used in Dubai are beneficial.