CRM & Handover Executive
Company: Iman Developers Location: Dubai , United Arab Emirates Employment Time: Temporary Role Industry: Real Estate Development Experience Required: 2-3 Years (Real Estate Development Industry Required)
Iman developers are looking for a Customer Service Executive who is responsible for providing excellent customer support, ensuring seamless unit handovers, resolving customer inquiries, and maintaining high standards of service and documentation.
Job Responsibilities:Respond to all customer calls, emails, inquiries, and complaints promptly. Conduct snagging and handover processes to ensure the unit is in perfect condition before key handover. Provide first-level resolution to customer queries, escalating only when necessary. Schedule and coordinate unit handovers within the set timelines. Conduct snagging inspections, ensuring defects are recorded and resolved before key handover. Also, to maintain all documents and records pertaining to the handover and snagging. Assist in resolving customer concerns related to the unit. Maintain accurate records of customer interactions and transactions in CRM/ reports. Adhere to established processes such as snagging, handovers, and email management. Identify and suggest process improvements to enhance customer satisfaction and efficiency. Work closely with other departments (Finance, Sales, Admin, Projects and Design) to resolve customer issues. Support teammates in workload distribution and problem-solving. Uphold professionalism in all interactions with customers and colleagues. Continuously improve skills through learning and implementing feedback.
Qualifications & Skills:Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in CRM systems and Microsoft Office. Ability to work under pressure and manage multiple tasks.