Job Purpose

Lead and manage the Quality Assurance (QA) function within the Handover department by providing strategic direction, technical expertise, and guidance to the QA team. Ensure all properties meet the organization's quality standards, regulatory requirements, and handover timelines while delivering an excellent customer experience.

Job Dimensions

Direct Reports

• QA Engineers

• Senior QA Engineers (if applicable)

Indirect Reports

• Outsourced QA Inspectors

• Site Inspectors (where applicable)

Key Accountabilities

Functional Accountabilities

• Coordinate with Project Management and Construction teams to ensure resources are available for contractors to achieve project milestones and quality objectives.

• Conduct regular site inspections to ensure QA Engineers comply with company quality standards, policies, and procedures.

• Guide QA Engineers and consultants during pre-inspections to ensure properties meet the required quality standards before handover.

• Ensure QA Engineers follow Standard Operating Procedures (SOPs) while conducting inspections, preparing inspection reports, and developing Bills of Quantities (BOQ).

• Review and verify BOQs, snag lists, and inspection reports before submission to the Commercial team.

• Ensure properties scheduled for handover are fully inspected, compliant, and ready within the required turnaround time.

• Review and approve completion documents submitted by contractors and subcontractors.

• Conduct weekly coordination meetings with project teams and consultants to review quality issues, delays, and corrective actions.

• Monitor attendance and performance of outsourced QA personnel and review monthly reports.

• Review and approve customer appointment requests through the company's customer application or handover management system.

• Handle escalated customer concerns related to quality and handover, ensuring timely resolution and customer satisfaction.

• Organize and deliver periodic technical and quality training for QA Engineers.

• Coordinate with Customer Relationship Management (CRM) teams by providing required project drawings, documents, and technical information.

• Ensure all handover documentation, including drawings, warranty certificates, operation manuals, and project records, is received from the Project Management team.

• Maintain accurate records of inspections, snagging reports, handover status, and project history, and provide regular updates to management.

• Ensure a seamless and professional customer journey throughout the property handover process.

Policies, Systems, Processes & Procedures

• Follow all departmental policies, procedures, Standard Operating Procedures (SOPs), and quality management systems.

• Ensure work is performed in a controlled, consistent, and compliant manner.

• Demonstrate commitment to organizational values, ethics, integrity, and professional conduct.

Continuous Improvement

• Identify opportunities to improve quality processes, inspection methods, customer satisfaction, productivity, and operational efficiency.

• Recommend and implement process improvements aligned with industry best practices and organizational objectives.

Reporting

• Prepare and submit timely and accurate operational reports, quality metrics, inspection summaries, and management reports as required.

• Monitor KPIs related to quality inspections, handover readiness, customer satisfaction, and team performance.

Frameworks, Boundaries & Decision-Making Authority

• Operate within the organization's policies, governance framework, delegated authority, and applicable regulatory requirements.

• Make operational decisions in accordance with the approved authority matrix and departmental guidelines.

Qualifications & Experience

Minimum Qualification

• Bachelor's Degree in Civil Engineering, Architecture, Construction Management, or a related discipline.

• Master's Degree or relevant professional certification is an advantage.

Minimum Experience

• 5–10 years of experience in Quality Assurance, Construction, Property Handover, or Real Estate.

• Minimum 3 years in a supervisory or managerial role.

• Strong knowledge of construction quality standards, inspections, snagging, and handover processes.

• Experience in residential, commercial, or mixed-use developments.

• Proficiency in Microsoft Office Suite and quality reporting tools.

• Strong communication, leadership, problem-solving, and stakeholder management skills.

Technical Competencies

• Quality Assurance & Quality Control (QA/QC)

• Property Handover Management

• Building Inspection & Snagging

• Bills of Quantities (BOQ)

• Construction Drawings Interpretation

• SOP Compliance

• Risk Assessment

• Customer Handover Management

• Project Coordination

• Quality Reporting & Documentation

• MS Office (Excel, Word, PowerPoint)

Behavioural Competencies

Desired Candidate Profile

• Leadership

• Team Management

• Customer Focus

• Decision Making

• Planning & Organizing

• Problem Solving

• Communication & Interpersonal Skills

• Accountability

• Collaboration

• Continuous Improvement

• Time Management

• Attention to Detail