We are looking for a Process Excellence Analyst to analyze, design, document, and continuously improve business processes for our client in Dubai, a large semi-government entity. This role requires strong experience in process improvement, SOP development, and operational excellence to support efficient, compliant, and scalable operations across the organization.
This is a permanent role in the organization and reports to the Process Excellence Lead in the Business Excellence & Transformation department.
Key Responsibilities:Analyze end-to-end business processes to identify inefficiencies, bottlenecks, and non-value-added activities Develop current-state (AS-IS) and future-state (TO-BE) process maps using standard BPM tools Apply Lean, Six Sigma, and continuous improvement methodologies to improve efficiency and standardization Establish process KPIs and metrics to measure improvements and ensure sustainability Collaborate with business leaders and process owners to drive adoption of process improvements Develop and maintain clear, user-friendly Standard Operating Procedures (SOPs), work instructions, and job aids Ensure SOPs meet regulatory, compliance, and internal control requirements Support SOP rollout through training, walkthroughs, and change enablement activities Maintain enterprise process repositories, governance frameworks, and BPM adoption Partner with compliance, risk, and audit teams to ensure processes are auditable and aligned with standards Present process improvement insights and recommendations to senior management
Knowledge, skills & experience:Bachelor’s degree in Business, Engineering, Information Systems, or related field; Master’s (MBA or MSc in Operational Excellence/Digital Transformation) preferred3–7 years’ experience in process excellence, BPM, or operational improvement roles Proven experience developing and governing SOPs in complex or regulated environments Track record of leading process optimization and digital enablement projects Experience in real estate, hospitality, healthcare, finance, manufacturing, consumer goods, or consulting is desirable
Preferred Certifications:Lean Six Sigma Green/Black Belt Agile/Scrum Change management (e.g., Prosci) Digital transformation/automation tools (UiPath, Power Automate, Celonis) BPM tools (SAP Signavio, ARIS)
Technical & Leadership Skills:Strong process improvement methodology knowledge (Lean, Six Sigma, Kaizen) Ability to combine digital tools with process thinking to deliver results Excellent stakeholder management and cross-functional collaboration Analytical, data-driven, and problem-solving mindset Skilled in process mining, BI dashboards, workflow automation, or RPA platforms Ability to influence and guide executive leadership and regulators Strong verbal, written, and presentation skills
Availability: Preference will be given to candidates available immediately or within 30 days.
We are looking for a candidate who can work in the UAE. Please apply with your resume and provide your contact details. Applications will be reviewed within 7 working days. If your profile fits the requirements, a consultant from Edari will reach out to discuss next steps.