Job description

The Guest Service Agent is responsible for welcoming and bidding farewell to residents and guests in a friendly and caring manner, in accordance with Kempinski's procedures and standards.  They must always display a professional and positive image of the residence, as they play a crucial role in the first and last impression that residents and guests receive.

Under the guidance of the Front Desk Manager

• Welcoming arriving residents & guests as well as assist departing residents & guests in a friendly and caring manner according to the Kempinski standards. 
• Answer all residents & guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. 
• May be handling but not exclusively confidential information & messages, residents & guests calls, organizing different services or dealing with a complaint. 
• Supports and assists other departments.
• Ensures that all residents & guests receives prompt, cordial attention and personal recognition and resolves related problems.
• Inform and co-ordinate with other operating departments matters which may concern them.
• Check all correspondence of the day’s arrivals to familiarize with arrived and arriving residents & guests and their needs, follows up as required.
• Maintains appropriate standard of conduct, dress, uniforms, hygiene, appearance and posture.
• Ensures that all residence information is kept accurately and up to date.
• Promotes in house sales and facilities to maximize residence revenues.
• Understands and carries out duties in line with Residence Emergency Procedures.
• Co-ordinates/assists security personnel in all related matters.
• Responds promptly to any operational requests from residence sections.
• Conduct efficient hand-over with coming team member.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the residence.