• Oversee and manage the Network Operations Center (NOC) to ensure the continuous availability and performance of critical infrastructure.
• Lead incident response efforts, coordinating teams to swiftly diagnose and resolve network outages and performance degradations.
• Develop and implement standard operating procedures (SOPs) for routine NOC tasks, troubleshooting, and escalation protocols.
• Monitor network health, security events, and system performance using advanced monitoring tools, proactively identifying potential issues.
• Collaborate with engineering and IT teams to plan and execute network changes, upgrades, and maintenance activities.
• Manage communication channels during major incidents, providing clear and concise updates to stakeholders and management.
• Train and mentor junior NOC staff, fostering a culture of continuous learning and skill development.
• Analyze network performance data to identify trends, bottlenecks, and areas for optimization.
• Maintain accurate and up-to-date documentation of network configurations, procedures, and incident logs.
• Ensure compliance with security policies and industry best practices within the NOC environment.

Desired Candidate Profile

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in a Network Operations Center or similar IT infrastructure role.
• Relevant certifications such as CCNA, CCNP, CompTIA Network+, or ITIL Foundation.
• Deep understanding of TCP/IP, routing protocols (BGP, OSPF), switching technologies, and network security principles.
• Proven experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix) and ticketing systems (e.g., ServiceNow, Jira).
• Exceptional problem-solving and analytical skills to quickly diagnose complex network issues.
• Strong leadership and team coordination abilities, especially under pressure during critical incidents.
• Excellent communication and interpersonal skills, capable of liaising effectively with technical teams and non-technical stakeholders.
• Ability to work flexible hours, including nights, weekends, and holidays, as required by a 24/7 NOC operation.
• Proficiency in English; knowledge of Arabic is a plus.