Job description

• Actively participate in and is accountable to assigned work teams.
• Act as the IT technical support person for all assigned application(s).
• Perform initial analysis of the end-users application requests (prepare New Software Request Implementation Project Plan, Statement of Work, Business Case, etc).
• Participate in solutions/products technical evaluation and report system technical issues to application team.
• Follow-up with vendor on day-to-day system issues.
• Develop technical and functional expertise of the application.
• Actively participate in applications implementation process including applications installation, configuration and testing.
• Participate in the testing and certification for features' compliance.
• Perform quality check on basic data set-up to identify any technical problems.
• Co-ordinate and assist the setting of IT facilities and end-user client environment.
• Prepare training material and end-user operating guides.
• Conduct applications' user training for new users or refresher training for existing users.
• Produce and develop reports requested by users or management.
• Evaluate user requests for changes and recommends additional desired functions and reports.
• Assist end users in defining business requirements and prepare business case.
• Continuously monitor and evaluate opportunities for technological enhancements 
• Monitor and maintain all assigned applications.
• Diagnose applications faults and solve technical problems either over the phone or in person.

Information Security Responsibilities:

• Comply with all information security policies, procedures & guidelines of DHA as applicable.
• Liaison with all concerned personnel for achieving and maintaining full compliance with the IS Security Policies, Procedures & Guidelines
• Promote Information Security awareness and help build security culture
• Report security incidents or potential events or other security risk to the organization to the concerned
• Protect information assets from unauthorized access, disclosure, modification, destruction.

Bachelors in Information Security, Science in Cybersecurity Information Technology or a related field