• Provide day-to-day IT support for hardware, software, network, printer, and system-related issues.

• Install, configure, troubleshoot, and maintain desktops, laptops, monitors, and other IT equipment.

• Perform basic network troubleshooting, including IP addressing, LAN/Wi-Fi connectivity, network cabling, patching, and RJ45 crimping.

• Perform basic troubleshooting of switches, routers, Wi-Fi, and access points.

• Support and maintain CCTV systems, including camera monitoring, NVR/DVR troubleshooting, cabling, connectivity, and checking recording/backup status.

• Support store audio/sound systems, including basic installation, speaker connectivity, cabling, configuration, and troubleshooting.

• Install, configure, and troubleshoot network/local printers and scanners.

• Install and configure Windows, Microsoft Office/Microsoft 365, and other basic applications.

• Maintain and update IT asset inventory, including laptops, desktops, monitors, printers, CCTV, network, and other IT equipment.

• Assist with new user setup, workstation setup, and IT equipment deployment.

• Perform basic preventive maintenance of IT equipment.

• Coordinate with IT vendors/service providers when required.

• Maintain basic documentation of IT equipment and support activities.

• Assist the IT team with other infrastructure and technical support activities.

Desired Candidate Profile

• 2–5 years of hands-on IT support experience.

• Good knowledge of desktop and laptop hardware troubleshooting.

• Basic knowledge of networking, IP addressing, LAN, Wi-Fi, switches, and network cabling.

• Experience with RJ45 crimping and cable testing.