Arabic-Speaking Call Center Executive - Healthcare & Aesthetics • Handle inbound and outbound patient calls professionally and efficiently. • Communicate with patients in Arabic and English. • Schedule and coordinate patient appointments. • Perform and/or assist with insurance eligibility checks and verify insurance coverage. • Demonstrate good knowledge of health insurance procedures and requirements. • Handle patient enquiries related to medical and aesthetic treatments. • Promote services through effective telephone communication. • Identify opportunities for upselling and cross-selling relevant medical and aesthetic services. • Follow up with leads and existing patients to maximize appointment conversions. • Maintain accurate patient and call records. • Provide a high standard of customer service and patient experience. • Have Sales Experience

• Arabic speaker – mandatory. • Previous clinical/healthcare experience is required. • Experience in medical and aesthetic services, preferably within a day surgery centre, clinic, hospital, or healthcare setting. • Strong knowledge of insurance eligibility checks and insurance processes. • Proven sales and conversion skills, preferably in a healthcare or medical environment. • Experience with upselling and cross-selling over the phone. • Excellent English communication skills, both verbal and written. • Strong interpersonal, communication, follow-up and customer service skills. • Ability to work in a target-driven environment.