Job description

Description

Do you see yourself as a Housing Coordinator at InterContinental Hotels Group® at Dubai Festival City?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

The IHG Hotels at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.

A little taste of your day-to-day:

• Support the Accommodation Manager and Supervisors in daily accommodation operations and colleague services.

  
  

• Manage room allocations, arrivals, departures, transfers, and movements, ensuring accurate records in the housing system.

  
  

• Coordinate with HR and Security to facilitate colleague arrivals, room allocations, and key issuance.

  
  

• Maintain accommodation records, payroll details, leave balances, and administrative documentation.

  
  

• Update maintenance trackers, monitor PPM schedules, and coordinate with Facilities Management, supervisors, and landlords to resolve issues.

  
  

• Raise and follow up on Purchase Requisitions (PRs) and Local Purchase Orders (LPOs) through JANA.

  
  

• Prepare reports, notices, communications, and noticeboard updates.

  
  

• Support colleague engagement activities, sports, leisure, and community events.

  
  

• Ensure the Accommodation Office operates efficiently and maintains accurate records and departmental standards.

  
  

• Maintain effective communication and strong working relationships with HR, departmental administrators, and accommodation teams.

  
  

• Ensure compliance with Head Office timelines, procedures, and operational standards.

  
  

What we need from you:

• High School Diploma or equivalent. 

  
  

• Proven ability to work with a multicultural team and manage requests professionally, maintaining IHG brand standards.

  
  

• IT Proficiency: Strong knowledge of MS Office applications; experience with clerical/administrative work and handling confidential data.

  
  

• Communication Skills: Fluent in English (written and spoken); strong interpersonal skills with the ability to handle pressure and resolve issues effectively.

  
  

• Teamwork & Adaptability: Cooperative, flexible, and proactive team player with the ability to adapt to operational needs and changing priorities.

  
  

What you can expect from us:

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us, and you’ll become part of our ever-growing global family.