The Role

We’re looking for a Customer Service Executive to manage inquiries about our public training courses. You’ll often be the first person prospective participants speak to at GLOMACS. You’ll answer their questions, guide them through registration, and follow up until each inquiry is closed. The ideal candidate is a confident communicator who is organized, detail-oriented, and committed to excellent service.

Key Responsibilities

• Respond promptly and professionally to public training inquiries received by email, phone, the website, and other channels.
• Give accurate information on course schedules, fees, venues, learning objectives, and registration procedures.
• Follow up with prospective participants and clients to support and secure course registrations.
• Prepare and send course proposals, quotations, registration confirmations, and related documents.
• Track the status of every inquiry and follow up on time until it is closed.
• Keep inquiry and registration records accurate and up to date in the company tracking system.
• Work with internal departments, such as operations, finance, and training coordination, to give clients a seamless experience.
• Handle customer concerns professionally and resolve issues quickly.
• Make sure all client records, correspondence, and tracking log entries are complete and accurate.
• Support reporting and administrative tasks for public training programs.

Key Skills

• Customer service and client relationship management
• Strong written and verbal communication in English
• Excellent attention to detail and accuracy
• Good time management and organization
• Data entry and record management
• Problem-solving and consistent follow-up
• Persuasive communication to turn inquiries into registrations

Qualifications

• 3–5 years of experience in customer service, inside sales, or client support, ideally in the training, education, or consultancy sector.
• Experience using a CRM or inquiry tracking system.
• Proficiency in Microsoft Office (especially Outlook, Word, and Excel).
• Arabic is a plus.