UAE

Understand the demand of consumers to provide timely service and solutions.
Utilize available resources to offer precise information in a clear and concise manner.
Manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.
Keep records of customer interactions, process customer accounts and file documents.
Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Troubleshoot and resolve product issues and concerns.

Skills

Prior work exposure in the field of customer support and service.
Conversant with the utility of CRM software and other digital solutions that enhance the company's services.
Adept in addressing client questions through effective telephonic conversation.
Fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.
Thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.
Proficient in operating the latest versions of appropriate CRM software and Office Suite.

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