Job Details

Job Description

Roles & Responsibilities

  • Provide first-line support for hardware and software issues, ensuring swift resolution to maintain productivity.
  • Monitor and manage IT systems and networks, proactively identifying potential issues before they escalate.
  • Install, configure, and maintain operating systems and applications, tailoring setups to meet user needs.
  • Document troubleshooting processes and solutions to create a comprehensive knowledge base for future reference.

Desired Candidate Profile

  • Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.

  • Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are advantageous.

  • Minimum of 3-4 years of experience in an IT support role or help desk environment.

  • Experience in troubleshooting Windows and macOS operating systems, as well as common software applications.

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