Job Description

Roles & Responsibilities

Key Responsibilities

• Handle inbound and outbound calls professionally.

• Explain visa and immigration services to potential clients.

• Generate and follow up on leads from marketing campaigns and inquiries.

• Schedule appointments and consultations for immigration advisors.

• Maintain accurate client records and follow-up details in the CRM system.

• Provide information regarding visa requirements, documentation, eligibility, and processing timelines.

• Build and maintain strong client relationships.

• Meet daily and monthly calling and conversion targets.

• Coordinate with the visa processing team for client updates.

• Resolve client queries and provide excellent customer service.

  
  

Requirements

• Nepali national and Indian (MALAYALI Only) - Female

• Minimum 1–2 years of experience in telecalling, preferably in visa processing (immigration consultancy Is a Plus.

• Strong communication and interpersonal skills.

• Knowledge of immigration programs, visit visas, work permits, PR processes, and documentation.

• Ability to convince and handle clients professionally.

• Basic computer and CRM knowledge.

• Fluency in English; additional languages are an advantage.

• Target-oriented and self-motivated.

  
  

Preferred Skills

• Sales and negotiation skills.

• Customer handling and follow-up expertise.

• Multitasking and time management abilities.

• Knowledge of UAE immigration consultancy market is preferred.

Desired Candidate Profile

Strong negotiation and client relationship management skills.

• Target-driven and self-motivated personality.

• Ability to work in a fast-paced environment.

• Team management experience is a plus.

Job Title: Telecaller – Visa Processing & Immigration Consultancy

Job Summary

We are looking for a motivated and confident Telecaller with experience in visa processing and immigration consultancy to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, generating leads, explaining immigration and visa services, and guiding clients through the consultation process.

Location

Business bay

Employment Type

Full-Time