Job description

Summary:
We are seeking a Housekeeping Order Taker to coordinate and manage housekeeping requests and orders within our organization. The ideal candidate will be responsible for ensuring timely and efficient delivery of housekeeping services to our guests.

Key Responsibilities:
- Handle incoming guest requests via telephone, Opera/Message Box systems, and internal communication channels.
- Record, dispatch, and follow up on guest requests to ensure timely completion within service standards.
- Coordinate with housekeeping attendants, supervisors, engineering, and other departments for request execution.
- Update room status in the system to reflect accurate occupancy details.
- Maintain proper documentation for lost & found items and coordinate retrieval.
- Prepare daily reports on room status, guest requests, and other relevant metrics.
- Assist in scheduling, attendance tracking, and basic administrative tasks for the department.
- Support supervisors in coordinating daily operations and priorities.

Operational Focus:
- Ensure all guest requests are dispatched promptly within set timelines.
- Improve efficiency in service response time and minimize delays.
- Maintain accurate and updated information in Opera/Message Box systems.
- Facilitate smooth communication between floor teams and management.

Preferred candidate

Years of experience

1+ years