Job description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Senior Operations Manager, you will be responsible for owning the Operations of dubizzle Cars, including but not limited to Inspections, Logistics, Inventory management, & Transfers across the UAE. You will partner with cross-functional teams to lead operational Process Improvement, Product Optimisation and Resource Efficiency.

• Own on-ground operations and the different functions within them. 
• Guide the team on effectively handling customer complaints related to business and operations. 
• Synthesise new business processes to drive efficiency whilst improving the customer experience.
• Analyse daily, weekly, and monthly reports to improve process and service procedures, policies, and standards. 
• Co-create flows with concerned departments on business processes and any client complaints.
• Support the Inspections function by creating flows to optimise time whilst maintaining quality; follow strict hiring protocols to ensure we hire the very best the UAE has to offer.
• Mentor and develop the operations team, and nurture an environment where they can excel through encouragement and empowerment.
• Oversee forecasting requirements; preparation of the annual budget; scheduling of expenditures; analysis of variances; and initiation of corrective actions.
• Manage KPIs and track team member performance, including frequent audits on assets/ SOP adherence/SLA Breaches.
• Own our product (CRM + Inspection App) to drive sustainable change and flow optimisation, focused on efficiency, scalability, and customer satisfaction.
• Formulate strategic and operational objectives and ensure adequate follow-up.
• Provide timely and accurate updates/information to relevant stakeholders.