The Secretary/Receptionist is responsible for managing the front desk, handling administrative and clerical duties, supporting the office team, and assisting with daily cargo and logistics operations. The role requires good communication, organization, customer service, and computer skills.
Welcome and assist customers, visitors, drivers, and suppliers in a professional manner.
Answer incoming phone calls, emails, and inquiries and direct them to the appropriate department.
Prepare, organize, and maintain company documents, records, invoices, quotations, and correspondence.
Coordinate with customers regarding cargo collection, delivery, shipment status, and required documents.
Assist the operations team with preparing cargo-related paperwork and maintaining shipment records.
Enter and update shipment and customer information in company systems or Excel.
Receive and distribute incoming and outgoing documents and correspondence.
Schedule meetings, appointments, and company activities.
Prepare letters, reports, spreadsheets, and other office documents.
Maintain proper filing systems for customer, shipment, and administrative records.
Coordinate with drivers, warehouse staff, freight forwarders, and customers when required.
Handle basic office supplies and assist with ordering stationery and other requirements.
Maintain confidentiality of company and customer information.
Perform general administrative and secretarial duties as assigned by management.
Ensure the reception area and office are organized and presentable.
Desired Candidate Profile
Previous experience as a Secretary, Receptionist, Administrative Assistant, or similar role, preferably in cargo, logistics, freight forwarding, or transport.
Good English communication skills; knowledge of Arabic and english , French can be an advantage.
Good knowledge of Microsoft Office, especially Word and Excel.
Good organizational and time-management skills.
Professional telephone and customer-service manner.
Ability to work under pressure and handle multiple tasks.
High level of accuracy and attention to detail.