Candidate must be available in UAE
- Manage inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Keep the customer interested in the features and utility of a product through effective telephonic communication.
- Build sustainable relationships and engage customers by taking the extra mile.
- Back up all the call history details by effectively utilizing the company's call center database.
- Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.
Skills
- Prior exposure to working in a call center or customer service support profile.
- Good command of verbal communication skills to intrigue the listener and provide accurate information.
- Showing high efficiency along with handling several tasks in the daily routine.
- Strong command of handling relevant computer operation activities to boost overall work productivity.
- Good command of effective negotiations with a knack for explaining all the benefits of a product or service.
- Flexibility and openness to innovation and improvement.