Job Overview

This position involves overseeing the overall operations of the outlet, ensuring smooth functioning, customer satisfaction, profitability, and compliance with the company’s rules and regulations. As an Outlet Manager, you are responsible for ensuring optimum results are achieved in line with the outlet’s set revenue target.

Duties and Responsibilities

• Supervising day-to-day operations, including opening and closing procedures, managing the employees’ duty rosters and ensuring the smooth flow of service.
• Handling and monitoring the outlet’s inventory, ordering supplies and managing stocks to ensure sufficient availability while minimizing waste and controlling costs.
• Recruiting (efficiently conducts trial and provide sufficient feedback to support the recruitment), training and supervising outlet employees.
• Conducting performance evaluation reviews, providing regular feedback and implementing training programs to improve the skills and performance of the team.
• Handling employee needs, resolving conflicts and maintaining a positive work environment.
• Ensuring high level of customer satisfaction by maintaining quality service standards, addressing customer complaints or concerns promptly and effectively.
• Interacting with guests, managing reservations (when applicable), and overseeing the outlet’s ambiance to create a welcoming and pleasant dining experience.
• Monitoring financial performance of the outlet. Analyzing sales and revenue, and implementing strategies to maximize profitability.
• Managing budgets, controlling costs, and implementing pricing strategies.
• Handling cash management, including overseeing the cash registers/billings, and managing financial transactions.
•  Implementing marketing initiatives to attract customers, increase the outlet’s visibility, and drive sales by collaborating with the head office marketing team.
• Developing and executing strategies to build a loyal customer base and enhance the outlet’s reputation within the community.
• Handling all administrative tasks such as maintaining records, reports required by the head office and managing paperwork related to payroll, inventory and others.
• Must adhere to the health and safety regulations.

Skills

Leadership skills

Customer Service

Beverage Knowledge

Team Management

organizational skills

Marketing and promotion

Communication skills

Financial Management